Lead the operations behind one of Australia's leading organic social media agencies.At So Social, we help ambitious brands grow through strategy, content creation and social media management.
As we continue to grow, we're looking for an experienced Operations Manager to become the operational backbone of our business.This is not an administration role.This is a senior leadership position responsible for ensuring the business operates efficiently, our team is supported, our clients receive an exceptional experience, and our Founder is free to focus on business growth, strategy and innovation.If you're someone who thrives on creating order, leading people and solving problems before they become problems, we'd love to hear from you.Reporting directly to the Founder, you'll oversee the day-to-day operations of the agency, driving operational excellence across people, systems, processes and client experience.
You'll work closely with our leadership team to ensure the business runs efficiently while identifying opportunities for continuous improvement as we scale.You'll be empowered to make decisions, implement systems and create structure across the business.Key ResponsibilitiesOperations & Business ManagementLead the day-to-day operations of the agencyDevelop, implement and improve operational systems and processesEnsure workflows, deadlines and business priorities remain on trackDrive operational efficiency across all departmentsMonitor agency performance and identify opportunities for improvementCoordinate internal projects and business initiativesLead, mentor and support our Account Manager Team LeaderFoster a high-performing,



accountable and positive team cultureConduct regular team check-ins and performance conversationsAssist with recruitment, onboarding and staff developmentSupport conflict resolution and performance management where requiredClient OperationsOversee client onboarding and offboarding processesMonitor client health and proactively manage escalationsEnsure operational excellence across all client accountsWork closely with department leaders to maintain exceptional service standardsFinancial & Commercial OperationsOversee accounts receivable processes and outstanding debt managementEnsure operational compliance with contracts and client documentationMonitor agency capacity, resource planning and workload allocationSupport business reporting and operational forecastingExecutive SupportAct as the operational second-in-command to the FounderFilter operational matters and provide recommendations, not just problemsProtect leadership time by owning day-to-day operational decisionsEnsure the business continues to operate effectively in the Founder's absenceAbout YouYou'll be an experienced leader who enjoys taking ownership and creating structure.You'll bring:Previous experience in an Operations Manager,



General Manager or Agency Leadership roleStrong leadership and people management skillsExceptional organisational and time management abilitiesOutstanding communication and relationship-building skillsCommercial awareness and sound business judgementA proactive, solutions-focused mindsetThe ability to remain calm and decisive under pressureExperience improving systems, processes and operational efficienciesAgency experience is highly regarded, however we also welcome applicants from professional services, marketing, consulting or fast-paced service businesses.What Success Looks LikeThe agency runs efficiently with strong operational systems in place.Team members are supported, accountable and performing at a high level.Clients experience seamless service from onboarding through to delivery.Operational issues are identified and resolved before they escalated.Financial processes are managed proactively.The Founder can focus on growth, strategy and leadership rather than day-to-day operations.Why Join So Social?
Join one of Australia's leading organic social media agencies.Work directly alongside an experienced Founder and leadership team.Genuine chance to shape the future of a growing business.Leadership role with autonomy and influence.Work with exciting brands across beauty, hospitality, retail, health and professional services.Supportive, ambitious and collaborative team culture.Opportunities for professional development and career growth.To Be Successful In This Role You Will BeCalm under pressureHighly organisedCommercially mindedSolutions focusedEmotionally intelligentA natural leader who enjoys building high-performing teamsPassionate about creating systems that help businesses scaleIf you're looking for an opportunity to lead operations in a growing, fast-paced agency where your work will have a genuine impact, we'd love to hear from you.
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📌 Operations Manager (New South Wales)
🏢 So Social
📍 New South Wales