Mine Site Technologies Pty Ltd – Mackay QLD
This is a diverse role that combines customer service, order processing, warehouse operations, and freight coordination.
You will be responsible for managing customer orders from entry through to dispatch and invoicing, while also supporting day-to-day warehouse activities including receiving, inventory control, picking, packing, and shipping.
You will work closely with customers, freight providers, internal sales teams, supply chain, engineering, and warehouse staff to ensure accurate order fulfilment and timely delivery outcomes.
This role suits someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer service and operational accuracy.
Introduction –
MST's dedication to quality & safety has allowed us to become a leader in our industry – we are committed to maintaining quality systems and practices that ensure our products and services empower our clients with bespoke solutions.
Our vision is to become the number one choice in digital transformation for harsh industrial environments – we are innovative and agile, leveraging vast global resources.
Customer Service & Order Processing
Process customer orders through the ERP systemProvide order confirmations, quotations, and status updatesManage customer purchase orders and ensure accurate system entryProactively communicate delays, lead times, and delivery updatesSupport customer enquiries with product and order informationAssist with returns (RMA) and service coordination where required




Warehouse & Inventory
Receive and check incoming goods against purchase ordersProcess stock movements accurately in the ERP systemPick, pack, and prepare goods for dispatchMaintain accurate stock location, labelling, and inventory recordsAssist with stocktakes and cycle countsSupport inventory accuracy and stock replenishment activitiesPrepare consignment and shipping documentationCoordinate with freight providers to ensure timely deliveriesTrack deliveries and follow up on delays or issuesEnsure compliance with Dangerous Goods requirements where applicableSupport Proof of Delivery (POD) management
Safety & Compliance
Operate forklifts in line with licensing and safety requirementsMaintain safe interaction between vehicles, pedestrians, and equipmentContribute to MST's "Safety First and Always" culture
About You
Experience in customer service, order processing, warehouse,



or logistics rolesStrong experience using ERP systemsExcellent communication skills (written and verbal)High attention to detail and accuracyStrong organisation and time management skillsAbility to manage multiple priorities in a fast-paced environmentCurrent Forklift Licence or willing to obtainStrong commitment to safetyExperience with SAP Business ByDesign or similar ERP systemsExposure to Dangerous Goods handlingDemonstrates a strong work ethic with a proactive attitude toward learning and professional growth.
What We Offer
Global organisation with robust industry reputationDiverse role with both warehouse and customer service exposureSupportive and collaborative team environmentOpportunity to work with advanced technology solutions in miningStrong focus on safety, training, and continuous improvement
About us-
MST Global is an Australian founded company operating globally across six continents and is now part of the Komatsu Group.
Our people are our greatest asset and contribute across all levels of our vertically integrated operations to achieve our mission to empower safety and productivity solutions for our customers.
We are guided by our core Company values of Safety First, Integrity Always, Customer Focused, People Imperative, Results Driven and Innovation Essential.
We embrace our global teams and resources.
We are an all-hands-on deck organisation where no task is too small or goal too big if we are working together.
In return for your hard work and dedication, you will have:
The support of a knowledgeable and enthusiastic teamAccess to our EAP service to support your wellbeingGreat remuneration & staff incentivesOngoing training & developmentThe opportunity to grow within our companyRecognition for your hard work
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📌 Customer Service Officer (Queensland)
🏢 Mine Site Technologies
📍 Queensland