AAA Pet Resort is a family-owned premium boarding resort in Brisbane, caring for dogs and cats in style and comfort.
We're looking for a warm, driven person to be the face of our front desk and the first voice our customers hear.
This is a customer-facing role where genuine service and confident selling go hand in hand.
You'll greet every customer and their pet with real energy, own the phones and enquiries, and turn interest into confirmed bookings.
You'll manage our booking system and customer records, follow up every lead, and help keep our rooms full — all while making people feel their pet is in the best possible hands.
If you love people and animals, think commercially, and get a buzz out of turning an enquiry into a happy, returning customer, this is for you.
About the role
AAA Pet Resort is a family-owned premium boarding resort in Brisbane, caring for dogs and cats in style and comfort.
We're looking for a warm, driven person to be the face of our front desk and the first voice our customers hear.
This is a customer-facing role where genuine service and confident selling go hand in hand.
You'll greet every customer and their pet with real energy, own the phones and enquiries, and turn interest into confirmed bookings.
You'll manage our booking system and customer records, follow up every lead, and help keep our rooms full — all while making people feel their pet is in the best possible hands.
If you love people and animals, think commercially, and get a buzz out of turning an enquiry into a happy, returning customer, this is for you.
What you'll do
Greet customers and their pets in person with warmth and energy
Answer calls, emails and enquiries quickly and professionally, and convert them into bookings
Manage bookings, deposits, quotes and customer records in our booking system / CRM
Follow up every lead, quote and incomplete booking so no opportunity is missed
Recommend add-ons, packages and upgrades that suit each pet




Build relationships that bring customers back and generate referrals
Keep the front desk organised and plan the day ahead so the team knows what's arriving
About you
You're a natural with people and confident asking for the booking — not just taking it.
You've worked somewhere that customer enquiries were actively won, not simply processed, and you understand that great service and driving bookings are the same job.
You are someone who:
Genuinely loves animals and people, and it shows the moment someone walks in
Is a confident communicator in person, on the phone and in writing
Takes ownership and finds solutions without waiting to be told
Is organised and calm juggling several customers and priorities at once
Picks up recent systems quickly and likes improving how things run
Is reliable, accountable and self-motivated and able to work Tuesday to Saturday
What you'll bring
Essential
2+ years in a customer-facing customer service, reception, sales support or hospitality role
Genuine sales or conversion experience — following up enquiries and turning them into outcomes
Confident using booking systems or CRMs to manage customers and follow-ups
Strong organisation, time management and written/verbal communication
Available Tuesday to Saturday
Highly desirable
Experience in hospitality, accommodation, veterinary, pet care or another premium service business
Experience working to KPIs like response times, conversion or customer retention
Familiarity with CRM platforms (e.g. Salesforce, Pipedrive or similar)
Why AAA Pet Resort?
We're a growing, family-owned business built on trust, care, loyalty and doing the right thing — for our customers, their pets, each other and the business.
We're passionate about creating five-star experiences, and we want people who share that.
If you're after more than just a job — great people, strong values, an amazing environment and a genuine passion for what we do — we'd love to hear from you.
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📌 Customer Service & Sales - Pet Resort (Brisbane)
🏢 AAA Pet Resort Brisbane
📍 Brisbane