Customer services and support - Field representativePosition descriptionDomainPrograms / Customer RelationsJob field / Job profileCustomer services and support - Field representativeJob titleField RepresentativeEmployment typePermanentProfessional categoryProfessional, Engineer & ManagerPart time / Full timeFull-timeJob descriptionReporting to the Field Representative Manager, the Field Representative is responsible for:Provide local proactive assistance to the operatorsProvide technical assistance to SAFRAN Helicopter Engines Australia customers as required: 24 hours a day / 7 days a weekAssist the customer to ensure the operational serviceability of SAFRAN Helicopter Engines equipment in compliance with safety and national airworthiness instructionsProvide regular updates on SAFRAN Helicopter Engines Australia fleets and operational dataConfirmation of removals according to published technical publicationEnsure that all entries within the Logbooks, Log cards are executed correctly and as per established proceduresPromote the entry into service of products and support servicesFacilitate the return of products for investigation,



repair or overhaul as requiredThe completion of Technical Reports as appropriate for the work performedTo liaise with the Customer Support Team of any issues arising during customer interaction and recording these subjects in our global CRM database.Regularly visit customers as per established programmeReport and maintain accurate Fleet activityReport Customer satisfaction as requiredCoordinate and communicate with Customer Support team as required to ensure highest levels of support and customer satisfactionBut what else?
(benefits, specificities, etc.)We offer more than just a job - we offer a career in a globally respected organisation that values:A collaborative, high-performance cultureA commitment to innovation and continuous improvementA diverse and inclusive workplace where your ideas matterCompetitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a team-oriented and inclusive workplaceSAFRAN is proud to be an equal opportunity employer.
We value the skills, experience, and personal qualities of all our people and select candidates based on merit.
We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law.
Candidates must currently have the legal right to work in Australia to be eligible to apply for this position.
Please note all final applicants for this position will be asked to complete a national police check.
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📌 Field Representative (New South Wales)
🏢 Safran Group
📍 New South Wales