Change Manager – Billing Transformation and ad-hoc projects12-month full-time fixed-term contractSydney CBD or Parramatta CBD (Marsden Street) | Hybrid work optionsJoin Uniting at a pivotal moment as we deliver a critical billing transformation that underpins our ability to support some of the most vulnerable people in our community.For the first 8–9 months, you will be deeply embedded in this high-impact billing program.
For the remainder of the contract, you will apply your expertise across other enterprise projects, supporting Uniting's broader change agenda.About the roleAs Change Manager, you will lead the end-to-end change approach for the billing transformation, ensuring our people, leaders and teams are ready, supported and equipped to adopt new ways of working.You will work closely with the Head of Change and Senior Change Management Lead, project teams, leaders, Communications and Learning & Development to embed change activities into project delivery and build solid organisational change capability.What you'll be doingDevelop and deliver comprehensive change and transition plans aligned to the billing program and other initiativesIdentify required change activities and the people and teams needed to deliver themSupport project teams and managers to integrate change management into project plansLead communication and audience engagement activities, developing collateral, resources and campaigns to build awareness and readinessBuild strong relationships across the organisation to facilitate effective transition during changeCoach and advise leaders on their role in change and help build a sustainable change mindsetApply structured change methodologies to mitigate risk, manage resistance and support successful adoptionWhat you'll bringMinimum 5 years' experience in Change ManagementExperience applying recognised change methodologies such as Prosci/ADKAR, Kotter, HCD or similarExperience working across waterfall and agile programs or projectsA people-centred,



user experience mindset and strong understanding of how people experience changeExcellent written and verbal communication skills with the ability to tailor messages to different audiencesStrong relationship building and influencing skills across all organisational levelsComfortable working in ambiguity and navigating complex environments through influence rather than authorityOrganised, systematic and disciplined approach to planning strategy and tacticsExperience supporting large-scale organisational change initiativesA genuine passion for social impact and contributing to an organisation that exists for the most disadvantagedWhy this role mattersThis is not just a systems implementation.
It is a foundational change that enables Uniting to remain compliant, sustainable and responsive to major national aged care reforms — ensuring we can continue to serve our communities with integrity and care.You'll play a key role in making sure our people are ready for what comes next.What We Offer YouA rewarding career with a leading human services organisation.Up to $18,550 NFP salary packaging available.Access to our U rewards program with exclusive discounts.Flexible work hours for work-life balance.Access to Fitness Passport – Live your best life.A supportive, inclusive and collaborative work environment and a dynamic team.Opportunities for professional growth.Purchase ofadditionalleave.About UnitingUniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, communityservicesand spiritual care.
We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.Empowered by diversityAt Uniting, inclusion isn't just something we value – it's how we work.
Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
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📌 Change - Change Manager (New South Wales)
🏢 Uniting NSW & ACT
📍 New South Wales