AI Job Summary
2+ years' IT support experience; MSP experience preferred.
Experience supporting Microsoft 365, including Teams and SharePoint.
Manage IT support tickets through to resolution.

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Role Type

In office • Permanent • Full time • Associate

Description

Level 2 IT Systems Engineer

We’re looking for a Level 2 IT Support Engineer to join the team at Acrotec.

You’ll work with a variety of clients across such industries as healthcare, professional services and distribution, helping solve technical issues, deliver projects and provide exceptional customer service.

What you’ll be doing
Supporting Microsoft 365, Windows, networking and cloud environments
Managing tickets through to resolution
Assisting with project work and client onboarding
Building strong relationships with clients

What we’re looking for




2+ years’ experience in IT support, MSP experience preferred
Strong troubleshooting and communication skills
Experience with Microsoft 365, Teams and SharePoint
Exposure to Azure, Intune and networking technologies is desirable
A positive attitude and a genuine focus on customer service

Why Acrotec?
Excellent team culture
Ongoing training and certification prospects
Exposure to a wide range of technologies and clients
Clear career progression opportunities
Sydney Northern Beaches location

If you’re looking for a role where you can continue to develop your technical skills while making a real impact for clients, we’d love to hear from you.

📌 Level 2 It Systems Engineer Belrose (Australia)
🏢 Employment Hero
📍 Australia