Call Centre Officer – Modern Medicine (Allied Health)
Gillies Street, Ascot Street & Victoria Street clinics

Contemporary Medicine is a multi-site allied health provider delivering Podiatry, Dietetics, Physiotherapy, Exercise physiology, Myotherapy, and Psychology. We're looking for a Call Centre Officer to be the friendly first point of contact for our patients across all three clinics.

About the role
Based out of our Sebastopol St clinic you'll manage all incoming calls, bookings and enquiries, and handle scheduling and rescheduling of appointments across our full range of allied health services, ensuring every patient has a smooth, positive experience from their very first contact with us.

What you'll do
Answer incoming calls for all three clinics promptly and professionally
Manage new patient bookings and enquiries across all modalities
Schedule and reschedule appointments accurately
Provide accurate information on services, referrals, fees and locations
Liaise with practitioners and reception teams across sites




Maintain accurate patient records and appointment details
Handle patient queries with empathy and escalate where needed
Attending to emails and other in house admin duties

What we're looking for
Excellent phone manner and communication skills
Robust attention to detail
Ability to manage a high volume of calls across multiple sites
A calm, patient and empathetic approach
Comfortable using clinic management/scheduling software

Why join us
Contemporary Medicine offers a rewarding Endorsement Program, giving employees the opportunity to earn an additional hourly bonus for each active modality endorsement they hold, recognising staff who build skills across multiple areas of our services.

If you're an organised, personable communicator who thrives in a fast-paced healthcare environment, we'd love to hear from you.

Pay: $29.11 per hour

Work Location: In person

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