Provide first and second-level ICT support to doctors, nurses, reception staff, and management.
Support clinical software, practice management systems, appointment booking systems, and electronic medical record (EMR) applications.
Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and mobile devices.
Diagnose and resolve hardware, software, network, email, and connectivity issues.
Create and manage user accounts, passwords, permissions, and access controls.
Install software updates, security patches, antivirus protection, and system upgrades.
Maintain backup procedures and assist with disaster recovery planning.
Configure and maintain Microsoft 365 services and cloud-based applications.
Liaise with external ICT vendors regarding hardware, software, telecommunications, and system maintenance.




Document support requests, resolutions, and ICT procedures.
Ensure ICT systems comply with organisational security and privacy requirements.

Qualifications and Skills:
At least a Bachelor’s qualification in Computer Science, Cybersecurity or Information Technology.
At least two years of relevant ICT customer support experience.
Ability to prioritize workloads and provide excellent customer service.
Excellent verbal and written communication skills
Knowledge of healthcare information security and privacy requirements (desirable)

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

📌 Ict Customer Support Officer Braidwood (Australia)
🏢 Wallace Street Medical Centre
📍 Australia