Case management (Family Support Coordinator)
QLD Homicide Victims' Support Group – Rockhampton QLD
Queensland | Full‐timeSCHADS Award Level 4 + salary packaging
Family Support Coordinator
Queensland | Full‐timeSCHADS Award Level 4 + salary packaging
About QHVSG
For over 30 years, QHVSG has provided specialist care, counselling, case management, peer support and court support to the loved ones of homicide victims across Queensland.
Grounded in compassion, dignity and respect, we walk alongside our members through the aftermath of homicide—offering trauma‐informed, grief‐aware support from the earliest days of loss through complex criminal justice processes.
We work closely with Queensland Police Service (QPS), the Office of the Director of Public Prosecutions (ODPP), Victim Assist Queensland (VAQ), the courts and a broad network of community services.
Our Peer Supporters—people with lived experience of homicide—are central to how we build connection, belonging and hope.
About the Role
As a Family Support Coordinator, you will provide counselling and specialist case management to individuals and families who have lost a loved one to homicide.
This is a frontline, relationship‐focused role where your clinical skills, emotional intelligence and judgement support people navigating grief, trauma and complex justice processes.
You will manage your own caseload, delivering counselling, advocacy, referrals and practical supports, while working closely with Peer Support and external stakeholders to ensure coordinated, person‐centred care.
The role may involve outreach across Queensland and participation in court‐related support.
This role suits a compassionate and capable Social Worker who values trauma‐informed practice,



professional integrity and meaningful work with lasting impact.
What You'll Do
Deliver case management informed by thorough needs assessment, planning and review
Offer accurate information, advice and referrals relevant to members' circumstances
Provide counselling to individuals and families impacted by homicide
Work closely with the Peer Support team to facilitate appropriate peer connections
Provide court‐related support, including preparation, attendance and liaison as required
Contribute to QHVSG newsletters, events and community activities as requested
Maintain accurate, confidential electronic case notes and records in line with best practice and organisational requirements
Produce routine reports and contribute to data collection and service outcomes
Uphold privacy, confidentiality, organisational policies and professional standards
Participate in team communication and contribute to a supportive, values‐led culture
Travel across Queensland when required (reimbursed per policies)
What You'll Bring (Essential)
Diploma‐level qualification (minimum) in Social Work, or Psychology
Demonstrated experience providing counselling and case management to individuals or families
Strong understanding of grief, trauma and complex emotional responses
Excellent written and verbal communication and active listening skills
Robust organisational, time‐management and problem‐solving skills




Intermediate–advanced IT skills (Microsoft 365 and electronic case note systems)
Current Australian driver license and registered car
Working with Children Check (Blue Card) and National Police Check (or willingness to obtain)
Desirable
Experience supporting people impacted by violent crime or traumatic loss
Understanding of peer support models and lived‐experience integration
Experience working with courts or justice‐related systems
Experience supporting children and young people affected by trauma and grief
Knowledge of culturally safe practice and working with diverse communities
Personal Attributes We Value
Empathetic, calm and compassionate
Qualified, trustworthy and emotionally resilient
Collaborative and team‐focused
Self‐aware with a strong commitment to self‐care
Respectful, values‐led and client‐centred
What We Offer
SCHADS Award Level 4 remuneration
Generous salary packaging to increase take‐home pay
Four weeks' annual leave per year
Professional supervision and practice support
A supportive, trauma‐informed and values‐driven team culture
A deeply meaningful role making a genuine difference to families across Queensland
Our Commitment to Safety, Diversity and Inclusion
QHVSG is committed to child safety, cultural safety and trauma‐informed practice.
We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, LGBTQIA+ people and those with lived experience relevant to our mission.
Employment is subject to satisfactory Working with Children Check (Blue Card), National Police Check, work rights verification and reference checks.
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📌 Case Management (Family Support Coordinator) (Rockhampton)
🏢 QLD Homicide Victims' Support Group
📍 Rockhampton