Zed Technologies is transforming how medical imaging is shared and accessed. Our solutions streamline communication between patients, doctors, and radiology providers, securely delivering over 10 million scans per year. With a growing footprint across Australia and international markets, we’re on a mission to build connected healthcare experiences that put patients and referrers first.
About the Role
The successful applicant will be responsible for providing Level 1 and Level 2 technical support for our medical imaging software across desktop and mobile/tablet platforms. As part of the Support Team, you will participate in an on-call roster and occasional evening work, supporting production healthcare systems used by clinicians, referrers, and patients.
Reports to
Customer Support Manager
Employment type
Full time employment, comprising 38 hours per week
Location
Zed Technologies office in Melbourne
Working from home if directed by Zed Managers
Essential Skills and Experience
Minimum 2 years’ experience in a technical helpdesk or support role
Robust foundational IT and troubleshooting skills, with a willingness to learn healthcare-specific systems
Experience working in a customer-facing technical support role
Experience in the healthcare, radiology, or service industry is desirable
Exposure to DICOM, HL7, or FHIR
Understanding of diagnostic imaging workflows
Experience supporting Windows-based systems, including IIS and SQL-based applications
Sound understanding of server and cloud technologies
Familiarity with integration engines
Why Join Us?
Shape the Support Function – Build scalable systems and processes from the ground up.
Make a Global Impact – Improve healthcare experiences for millions of users.
Grow with Us – Join a team that values innovation, accountability, and continuous improvement.
If you're excited by the idea of building world-class support for a healthtech company that’s making a real difference, we’d love to hear from you.
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📌 Customer Support Consultant Melbourne
🏢 Zed Technologies
📍 Melbourne
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