Pathways Program Coordinator & Student and Trainer Support OfficerWe are seeking an organised, proactive, and people-focused Pathways Program Coordinator &Student; and Trainer Support Officer to join our Canberra & Online Campus team.
This role is ideal for someone who enjoys supporting students, coordinating educational programs, building relationships with schools and industry partners, and contributing to a positive and engaging campus environment.Excellent communication skills, strong organisational abilities, a sense of humour, and enthusiasm for working with passionate students in a creative and dynamic environment are highly valued.In this position, you will undertake and help coordinate the following work as part of the Canberra & Online Campus team:Key ResponsibilitiesCoordinating pathway programs including VET in Schools, work experience programs, holidaycourses, beginner workshops, and short coursesSupporting the promotion, administration, and growth of pathway programsBuilding and maintaining relationships with schools, industry partners, and communitystakeholdersProviding administrative and pastoral support to students throughout their learningjourneySupporting student engagement, attendance, progression, and successful outcomesProviding administrative and coordination support to trainers and teaching staffAssisting with staff onboarding, training coordination, and professional developmentactivitiesSupporting day-to-day campus operations, including scheduling, resource coordination, andfacilities managementMaintaining accurate student, academic, and administrative recordsAssisting with marketing activities, student recruitment initiatives, school outreachprograms, and industry engagement eventsWorking collaboratively with National Administration, Admissions, Finance, andLeadership teamsSupporting compliance requirements, quality assurance activities,



and organisationalpolicies and proceduresEssential Skills and KnowledgeStrong organisational skills with excellent attention to detail and the ability tomanage competing prioritiesExcellent written and verbal communication skillsExperience in administration, education support, student services, program coordination,or a similar roleAbility to build positive relationships with students, staff, schools, and externalstakeholdersExperience maintaining accurate records and administrative systemsAbility to work both autonomously and collaboratively within a team environmentInitiative, problem-solving ability, and a willingness to learn new systems and processesA genuine commitment to providing exceptional student support and customer serviceConfidence using Microsoft Office 365, particularly Outlook, Word, Excel, and TeamsAbility to work effectively with students from diverse social and cultural backgroundsExperience within the Vocational Education and Training (VET) and/or Higher Education sectorsExperience coordinating pathway, outreach, engagement, or community programsKnowledge of student support, wellbeing, or pastoral care practicesKnowledge of the VET Quality Framework, CRICOS, state funding programs, or other education compliance requirementsProficiency in student management systems, preferably aXcelerate, including student enrolment, record management, reporting, and compliance-related administrationProficiency in learning management systems, preferably Canvas, including course administration, content management, learner support, and monitoring student engagement and progressRelevant tertiary qualification in education, administration, business, student services, or a related fieldInterest in games, animation, film, visual effects, or creative industriesPlease note:This is a full time with a 5-month probation periodSalary is negotiable based on skills and experienceA current Police Check or Working With Children's Check is requiredFor more information about the position please contact Chris Higgins, Head of School, @******
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📌 Pathways Program Coordinator & Student And Trainer Support Officer (Canberra)
🏢 Academy of Interactive Entertainment
📍 Canberra