With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal:WeLead with Heart, and we are committed to creating caring and fun-filled retirement communities.Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also.
We do this by creating secure, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.Your Day on A PageWe have an exciting opportunity for aVillage Administratorto join our close knit team at The Grove Ngunnawal.Designed to support independence and connection, The Grove Ngunnawal offers a calm, social lifestyle with a strong sense of community.
Residents enjoy shared amenities including a clubhouse with library and gym, heated indoor swimming pool, arts studio, village green and walking trails.As Village Administrator, you will serve as the primary point of contact for residents and visitors.You will deliver exceptional customer service, support the Village Manager across administrative and operational functions, and help maintain a safe, organised, and engaging community environment.Key responsibilities include:Providing professional, courteous customer service to residents, visitors, and contractorsManaging reception duties and responding to incoming enquiriesSupporting the Village Manager with administrative tasks and day‐to‐day operationsMaintaining accurate data records and assisting with invoicingCoordinating contractor inductions and supporting EHS compliancePreparing newsletters and community communicationsAssisting with the planning and coordination of community events and activitiesCarrying out ad‐hoc operational or resident‐support duties as directed by the Village ManagerAbout YouYou will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks.
Your strong customer service skills will allow you to effectively consult with our residents and visitors.Administration and demonstrated customer service experienceDemonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systemsExcellent communication skills, both verbal and written, with the ability to engage effectively with a diverse communityExceptional interpersonal skillswith a friendly, approachable personality that helps build trust and rapport with residents, families, and team membersBe highly organised and able to prioritise competing tasksWillingness to learn and professionally developA professional, initiative-taking and can-do attitudeCurrent First Aid/CPR – Or willing to obtainCurrent Australian Drivers LicenceCareer development and growth opportunitiesGenerous leave entitlementsThrive as part of a strong team in an exceptional work environmentEmployer referral programReward & Recognition ServicesHealth & Wellbeing and Reward ProgramDiscounted health insurance, annual vaccinations and skin checksThe opportunity to make a meaningful impact in the lives of our residentsReady to Join the Fun?
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger.
We engage, enable and empower our people and support their individual needs.
Inclusion sets us all up for success.
We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
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📌 Village Administrator (Canberra)
🏢 Keyton
📍 Canberra