Welcome to the height of luxury, where heritage wonder and contemporary flair collide.
Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.Set within the beautifully restored Treasury Building of ****, InterContinental Sydney is renowned as one of the city's prized icons.
With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.As out team continues to grow, we invite you to join is Assistant Manager - Front Office.Your day to day- Inspire IncredibleYour presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.
You will role model, mentor and lead the Front Office team to deliver on our Inspire Incredible service culture!
As part of our talented Front office Assistant Manager team, you will beCreating the perfect working environment for your team to thrive and driving collaboration between departmentsInspire your front office team to deliver on our luxury Forbes service standards and exceptional Guest Experience scoresDrive to achieve our teams goals for Guest Recognition, Guest Loyalty enrollments andProviding guests with all the information they need to enjoy a truly memorable experienceManage day-to-day front office operational needs, plan and assign work and establish performance and development goals for the teamProvide mentoring, coaching and regular feedback to improve team member performanceHaving authentic conversations with guests to resolve issues,



queries or concernsBeing first point of contact for any critical emergency situationsWhat we need from you1+ years' experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor or management levelExceptional service standards and ability to lead within a VIP environmentAbility to deal with a variety of guest enquiries, be the point of contact for escalated issues and problem to ensure guest satisfactionQualifications in Hotel Management and/or related field would be advantageousExcellent communication skills, bilingual or multilingual language skills are advantageousStrong organisational, written & communication skills, with strong attention to detailFull unrestricted Australian working rights are required for this role.What we offerWe are proud that several previous Assistant Managers have been promoted into HOD roles across IHG hotels here in Sydney, Interstate and overseas, so not only will you be rewarded with a market-competitive salary, you will also be rewarded with a range of benefits and learning opportunity that support you throughout your IHG career journey.Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverageAn immense colleague discounts platform for all your favourite brands and retailersEnhanced parental leave programProactive paid wellness and mental health daysMost importantly, we'llhelp you grow and develop you as an individual.Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.
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📌 Assistant Manager Front Office (New South Wales)
🏢 InterContinental Hotels & Resorts
📍 New South Wales