Join the Koko Team – VIC Retail Area ManagerAt Koko Black Group, we create more than premium chocolate; we create moments of connection, craftsmanship and delight.
Proudly Australian, we're passionate about sourcing the finest ingredients and creating exceptional experiences for our customers.
Guided by our values of Passion, Leadership, Ownership and Trust, we're looking for an inspiring Retail Area Manager to lead multiple stores, develop high-performing leaders and drive outstanding commercial results.If you're a passionate retail leader who loves coaching teams, building capability and delivering exceptional customer experiences, we'd love to hear from you.About the RoleAs our Retail Area Manager, you'll partner closely with Store Managers to build engaged, high-performing teams across your region.This is a hands-on leadership role where you'll spend time in stores coaching leaders, driving commercial performance and ensuring every customer experiences the very best of Koko Black.You'll balance strategic thinking with operational excellence, empowering your teams to achieve results while creating an exceptional culture.What You'll Be DoingLead, coach and develop a portfolio of Store Managers and leadership teamsRecruit, develop and retain exceptional retail talentDrive sales performance and commercial outcomes across your regionFoster a customer-first culture that delivers premium service and memorable experiencesSupport leaders through coaching,



feedback and capability developmentMonitor key performance metrics and implement strategies to improve resultsDrive operational excellence, visual merchandising and compliance across all storesPartner with cross-functional teams to successfully implement business initiativesIdentify opportunities to improve efficiency while managing costs and resources effectivelyLead by example, creating an engaged, cooperative and high-performing team cultureAbout YouMulti-site retail leadership experience, ideally across premium retail, hospitality or customer-focused environmentsA proven ability to coach, develop and inspire leaders to achieve their potentialStrong commercial acumen with experience driving sales, productivity and profitabilityExcellent leadership and communication skills with the ability to influence at all levelsA passion for delivering exceptional customer experiencesConfidence making decisions in a fast-paced and evolving retail environmentStrong organisational skills with the ability to balance multiple prioritiesA collaborative leadership style built on trust, accountability and continuous improvementFlexibility to travel regularly across your regionWhy Join Koko Black Group?
Join a values-led organisation that genuinely invests in its peopleEnjoy a generous 40% team member discount on premium chocolateOngoing leadership development and career progression opportunitiesCollaborative and supportive leadership teamBe part of an exciting period of growth across our retail network
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📌 Vic Retail Area Manager (Melbourne)
🏢 Koko Black Chocolate
📍 Melbourne