Here at Wallaby Foods, we are entering an exciting new era.Based in our purpose-built facility in the beautiful hills of Murwillumbah, we're a proud Northern Rivers snack company on a mission to prove that delicious and wholesome can be the same thing.
Our mantra, Made From Valuable, speaks not only to the ingredients that go into our products, but to the way we do business, support our team, and show up every day.Following significant growth over the past 12 months, we're looking for an experienced Operations Manager to spearhead overall performance, compliance and efficiency of Wallaby Foods operations.
This role spans production outcomes, procurement, inventory, and food safety governance.
This role sets the operational strategy and targets, owns procurement and supply continuity, and holds the Production Manager accountable for safe, compliant, on-target execution on the floor.
It is the key point of operational leadership and escalation for the business, reporting performance and risk, reporting directly to the GM.Operations ManagerKey ResponsibilitiesOperations Leadership & StrategyOwn overall operational performance across production, quality, and supply chain, setting targets for Safety, Quality, Cost, and Delivery (SQCD) and holding the Production Manager accountable to themAct as the primary escalation point for operational risks, cross-functional constraints, and issues the Production Manager cannot resolve at floor levelDevelop and maintain operational policies, procedures, and manuals across the businessOwn HACCP certification and the annual recertification process, with the Production Manager responsible for day-to-day HACCP/GMP compliance on the floorEnsure business-wide compliance with applicable laws, regulations, and food safety standardsProcurement & Supply ChainOwn purchasing and procurement of raw materials, packaging, and ingredients — ensuring cost efficiency, quality, and continuity of supplySource, negotiate, and manage supplier contracts, pricing,



and termsMonitor ingredient and packaging cost trends and identify efficiency or substitution opportunitiesEnsure the Production Manager has visibility of incoming materials and lead times to support production planningInventory & Demand PlanningOwn strategic inventory management across finished goods, raw materials, and packaging — maintaining optimal stock levels and avoiding excess stock or write-downsSet and own DIFOT targets and performance with major retail customers (Coles, Woolworths), partnering with the Sales & Operations Coordinator on portal administration and day-to-day executionLead production and demand planning in line with sales forecasts and confirmed customer ordersPeople LeadershipDirectly manage, coach, and performance-manage the Production ManagerPartner with the Production Manager on workforce planning for the production team — headcount, budget, and resourcing decisionsBuild a culture of accountability, operational discipline, and continuous improvement across the businessCross-Functional CollaborationPartner with the Sales & Operations Coordinator on retailer administration, DIFOT execution, and inventory data accuracyWork with the Company Accountant on cost control, budgeting, and financial reporting related to operationsLiaise with certification bodies, auditors, and regulators as requiredProactively communicate operational risks, delays, and constraints to the GMReporting & Performance ManagementReport on operational KPIs (SQCD, DIFOT, inventory, procurement cost/savings) to the GMProvide regular visibility on production performance, procurement status, and compliance standingSupport continuous improvement initiatives to improve yield, cost,



and delivery performanceCapabilities, Experience & QualificationsEssential Experience5+ years' experience in an operations leadership role within food manufacturing or FMCGExperience operating within a HACCP and GMP-controlled facilityExperience owning procurement or supply chain functions, including supplier negotiationTrack record of managing DIFOT performance with major retailers (Coles/Woolworths highly regarded)Experience managing and developing manager-level direct reportsSkills & CapabilitiesStrong commercial and financial acumen — budgeting, cost control, margin awarenessAbility to balance strategic oversight with hands‐on problem-solving when neededStrong stakeholder management across production, sales, finance, and external partnersData-driven approach to performance monitoring and decision‐makingClear, confident communicator able to elevate and resolve issues at paceQualifications (Preferred)Degree or Diploma in Operations Management, Supply Chain, Food Science, or related fieldHACCP certification (or willingness to obtain)Training in Lean Manufacturing or Continuous Improvement methodologiesWhy Join Wallaby?
We're small but mighty.As a close-knit team, we work collaboratively, support one another and genuinely enjoy what we do.This is an opportunity to join a growing Australian food business at an exciting stage of its journey.
You'll have real ownership over your role and be part of a business where your contribution genuinely makes a difference.In return, we offer:A supportive and down-to-earth team cultureBrand new office and manufacturing facilityOpportunity to grow and develop with the businessFree tea, coffee, fruit and snacksMonthly allocation of delicious Wallaby productsA beautiful workplace nestled in the Murwillumbah hillsIf you're looking for a role with variety, career progression opportunities and the chance to be part of something exciting, we'd love to hear from you.
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