You will be a detail-oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.

Key Responsibilities
Coordinating with internal and external stakeholders to manage service requests
Guaranteeing the smooth delivery of IT solutions and services
Managing schedules & timesheets for a team of technicians and handling escalations from customers
Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
Overseeing service operations and delivery and coordinating with account managers
Resolving remote tickets

Requirements
Outstanding stakeholder management skills with the capability to garner support for service management initiatives
Experience working for a Managed Service Provider or Consultancy.




Project Management Skilled (PMP), Microsoft and ITIL certifications and ConnectWise experience beneficial

What is on offer
Permanent role with valuable pay
Specialised industry experience
Experience working for a Managed Service Provider or Consultancy.

How to apply

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Other titles for this role in other organizations might be: Service Desk Coordinator, Helpdesk Coordinator, Dispatcher, Service Desk 2IC

IT Infrastructure
(Melbourne - Hybrid (certain work from office and certain work from home days in a week))
J-18808-Ljbffr

📌 Helpdesk & Dispatch Coordinator Melbourne
🏢 Appetency Recruitment Services
📍 Melbourne