Responsibilities:
Evaluate station staff performance
Ensure flights are operated in a secure manner
Ensure valuable customer service is carried out on a daily basis
Keep airport operation costs within budget
Coordinate with airport authorities, catering, and crew hotels on various issues
Ensure that decisions are made within established company standards
Regularly visit relevant airport departments or government departments to maintain positive cooperation
In coordination with the Airport team, negotiate and administer all major agreements with the Airport Authority, Air Traffic Control, CIQ, etc.
Pre-arrange and assist relevant departments from head office before and during their station audit trip
Ensure GHAs comply with company standards when performing their pre-flight editing/seat control and post-flight duties
Focus on service delivery, anticipate competitor activities through service product trends, and initiate service strategies in a timely manner to outmaneuver competitors
In accordance with the Company's Service Delivery policy, ensure the airport team remains focused on the corporate sector to generate premium revenue




Report to headquarters on station performance and be accountable for their staff’s performance

Requirements:
Tertiary education or equivalent; a bachelor's degree holder will be an advantage
Minimum 8 years of airport services working experience, with at least 2 years of managerial experience
Fluency in English and the local language (both written and oral) is required
The ability to communicate in Cantonese and Mandarin is an advantage
Customer-focused with excellent customer service skills and a problem-solving attitude
Proven supervisory and people management experience
Ability to work under pressure and in crises, providing direction and front-line support to the airport team
Proficient in MS Excel, Word, and PowerPoint
Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

📌 Assistant Manager, Airport Services Based In Melbourne, Australia
🏢 Hong Kong Airlines
📍 Melbourne