THE OPPORTUNITY

As part of our diverse team based in Perth, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a permanent, full time position based in our Perth office, with work from home flexibility (up to 3 days per week).

YOUR RESPONSIBILITIES
Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs
Liaise with all internal and external stakeholders regularly to progress strategies and actions




Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines
Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery

ABOUT YOU
Demonstrated experience in worker's compensation claims management
An empathetic, resilient, and motivational approach to provide customer centric support
A driven skilled with highly developed written and verbal communication skills
Careful consideration to detail with a high concern for accuracy
Solid stakeholder engagement and management

📌 Senior Case Manager Perth
🏢 EML Group
📍 Perth