Program Support Officer - InfrastructureTroocoo is seeking an experienced Program Support Officer Infrastructure to support the development and continuous improvement of portfolio and project management practices across a complex infrastructure environment.Working within a Portfolio Management Office, this role will help develop practical frameworks, methodologies, governance arrangements, templates and capability initiatives that improve the consistency and effectiveness of infrastructure project delivery.You will work closely with project managers, delivery teams and senior stakeholders to strengthen organisational capability, embed better ways of working and support improved portfolio outcomes.Key responsibilitiesSupport the development and implementation of project and portfolio management frameworks, methodologies, templates and guidance materialsIdentify opportunities to improve project delivery processes, governance arrangements and ways of workingAnalyse portfolio performance trends and provide practical recommendationsCoordinate lessons learned activities and maintain knowledge resourcesDevelop and deliver training materials, workshops, coaching resources and capability initiativesProvide specialist advice on project governance, planning, risk management and delivery practicesSupport portfolio assurance activities, health checks, maturity assessments and reviewsBuild cooperative relationships across multidisciplinary infrastructure and project delivery teamsPromote consistent adoption of project management standards and continuous improvement practicesAbout the roleTroocoo is seeking an experienced Program Support Officer Infrastructure to support the development and continuous improvement of portfolio and project management practices across a complex infrastructure environment.Working within a Portfolio Management Office, this role will help develop practical frameworks, methodologies, governance arrangements,



templates and capability initiatives that improve the consistency and effectiveness of infrastructure project delivery.You will work closely with project managers, delivery teams and senior stakeholders to strengthen organisational capability, embed better ways of working and support improved portfolio outcomes.Key responsibilitiesSupport the development and implementation of project and portfolio management frameworks, methodologies, templates and guidance materialsIdentify opportunities to improve project delivery processes, governance arrangements and ways of workingAnalyse portfolio performance trends and provide practical recommendationsCoordinate lessons learned activities and maintain knowledge resourcesDevelop and deliver training materials, workshops, coaching resources and capability initiativesProvide specialist advice on project governance, planning, risk management and delivery practicesSupport portfolio assurance activities, health checks, maturity assessments and reviewsBuild collaborative relationships across multidisciplinary infrastructure and project delivery teamsPromote consistent adoption of project management standards and continuous improvement practicesAbout youYou will be an experienced portfolio, program or project management professional with a strong background in infrastructure, capital works or another asset-intensive environment.You will also bring:Experience supporting capability uplift, project improvement or enablement functionsStrong knowledge of methodologies such as PMBOK, PRINCE2, MSP or P3M3Experience developing and delivering training, workshops, coaching or capability programsThe ability to influence stakeholders and support the adoption of new ways of workingStrong analytical, communication, facilitation and stakeholder engagement skillsA practical and collaborative approach to continuous improvementExperience using tools such as Power BI, SharePoint, MS Project or Excel will be highly regardedGovernment, transport, utilities, health or complex infrastructure experience will be highly regarded.
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📌 Program Support Officer - Infrastructure (Brisbane)
🏢 Troocoo
📍 Brisbane