Registered Training Organisation Manager
Australian Concert & Entertainment Security – Sydney NSW
ACESGroup is seeking an experienced RTO Manager to lead our Registered Training Organisation and drive our mission to deliver the highest standard of training and education to our students and workforce.
As a leading provider of nationally recognised qualifications and workforce development programs in the security and safety industry, ACESGroup plays a vital role in upskilling and supporting professionals who safeguard people, property, and critical infrastructure.
This is a strategic leadership role overseeing all aspects of RTO operations, compliance, and business growth.
You will play a pivotal role in maintaining our reputation for excellence, ensuring compliance with the Standards for Registered Training Organisations (RTOs) ****, and developing innovative, industry-relevant training programs that meet the needs of the security sector and our clients across Australia.
Key Responsibilities
Strategic Leadership
Develop and implement strategies aligned with the organisation's broader business goals
Lead the commercial growth of the RTO, identifying new opportunities for expansion
Build and maintain strong relationships with key stakeholders, including government departments and industry partners
Compliance & Quality Management
Ensure compliance with ASQA Standards for RTOs **** and relevant government regulators (SafeWork NSW, Security Licensing & Enforcement Directorate (SLED), NSW Food Authority, Aviation Regulator, Department of Home Affairs - Critical Infrastructure Security Centre (CISC), Liquor and Gaming NSW)
Develop, review, and improve RTO policies, procedures, and quality frameworks
Conduct internal audits and manage external audits with regulatory bodies




Administer and manage Government-funded programs (Smart and Skilled), including TNI creation, PAS monitoring, and financial cap management
Marketing & Business Development
Develop and execute marketing strategies to promote training programs
Build partnerships with Job Service Agencies, employment networks, and corporate clients
Prepare client quotations for onsite training and identify opportunities to increase student enrolments
Team Leadership
Lead and manage a team of trainers and administrative staff
Conduct performance reviews, provide coaching, and promote professional development
Foster a positive, inclusive, and high-performing team culture
Skills & Experience
Essential Qualifications & Experience
Strategic thinking and strong business acumen
Exceptional leadership and people management skills
Proven compliance and quality management expertise
Excellent communication and stakeholder management skills
Strong problem-solving and conflict resolution abilities
Technical proficiency across SMS, LMS, Microsoft Office, and ability to adapt to current systems
Key Skills & Attributes
Certificate IV in Training and Assessment (TAE***** or equivalent)
Relevant tertiary qualification in Business, Management, or a related field
Minimum 5 years' experience in RTO management
Strong understanding of ASQA Standards for RTOs ****
Working knowledge of Smart and Skilled operational guidelines




Ability to meet suitability requirements to work in the security industry (including relevant background checks)
What ACESGroup Offers
Join a company that embraces smart technology, digital platforms, and data-driven systems to empower our people
Ongoing career development and clear pathways for progression
Convenient work locations with access to major transport links
Opportunity to work on innovative security technology projects such as vision analytics for safety
Diverse opportunities across events, venues, and critical infrastructure nationally
Attractive employment conditions and supportive workplace culture
Experience in leveraging AI for efficient risk management and reporting.
About Us
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities.
We are an established, respected and reputable business with more than 40 years' experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, hospitals, parklands, technology precincts and major sporting & entertainment venues.
At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity.
We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup do not accept referrals from recruitment agencies.
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📌 Registered Training Organisation Manager (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales