Databox Solutions | Loganholme, Brisbane | Full-time, office-based
Databox Solutions is a Brisbane-based managed IT and telecommunications provider supporting business clients across Queensland and nationally.
We're CRN Fast50 ranked, ISO **** and ISO ***** certified, and a Microsoft Solutions Partner.
As our voice and connectivity practice grows, we're looking for a Telecommunications Support Specialist to join the team.
About the role
This is an office-based role designed for someone who wants to build a career in telecommunications and technology.
You don't need prior industry experience — we provide comprehensive training and will bring you up to speed on the tools, platforms, and processes you'll need to succeed.
If you're organised, a good communicator, and happy to learn, we'll teach you the rest.
You'll be based at our Loganholme office, Monday to Friday, 8:30am to 4:30pm.
What you'll be doing (with training and support)
Answering client calls and providing phone-based support for voice services and VoIP handsets
Logging tickets and keeping accurate records in our ticketing system (ConnectWise)
Learning to program and configure phone systems — extensions, voicemail, call flows, hunt groups
Troubleshooting handset, connectivity, and call quality issues alongside senior team members
Helping provision new services — phone numbers, SIP trunks, and Microsoft Teams Phone




Assisting with number porting requests and liaising with carriers
Configuring desk phones, softphones, and headsets for new clients
Supporting mobile services — SIM swaps, plan changes, device setup
Helping onboard recent telephony clients and documenting their setups
Maintaining client records, call flow documentation, and asset registers
Working with the wider team on new installations and client cutovers
Escalating complex issues to senior engineers and following them through to resolution
About you
Strong communication skills and a professional phone manner
Well-organised, reliable, and able to juggle multiple tasks
Comfortable using a computer and picking up new software
A willingness to learn and ask questions
A team player who's happy to help wherever needed
Australian work rights and a clean criminal history check
Nice to have (but not required):
An interest in technology, IT, or VoIP/telephony
Any prior customer service, help desk, or admin experience
Familiarity with Microsoft 365 or ticketing systems
What we offer
Full training and clear career progression in a growing industry
Stable, office-based role with consistent hours — no on-call roster
Supportive team with experienced engineers to learn from
Ongoing training and vendor certifications as you develop
Competitive salary
#J-*****-Ljbffr

📌 Telecommunications Support Specialist (Brisbane)
🏢 Data Box
📍 Brisbane