Customer Service Coordinator (Full-Time)Customer Service Coordinator (Full time)The Garage Miami | Miami, Gold Coast QLDPay: $32 - $36 per hour (based on experience) + superannuation + OTThe Garage Miami is one of the Gold Coast's leading independent automotive workshops, specialising in mechanical servicing, tyres, suspension and premium 4WD upgrades.We're looking for a friendly, organised and proactive Customer Service Coordinator to join our front office team.This is a customer-facing administration role, not a sales position.Working alongside our front counter team and Workshop Controller, you'll be responsible for the communication, organisation and administration that keeps our workshop running efficiently.
You'll spend your day assisting customers in person, over the phone and through Podium chat while coordinating bookings, ordering parts, processing supplier returns and supporting the day-to-day operation of the workshop.No automotive experience is required.
We'll teach you the industry.
What we're looking for is someone who genuinely enjoys helping people, stays organised under pressure and takes pride in getting the details right.Key ResponsibilitiesWelcome customers and deliver a premium front-of-house experienceAnswer incoming phone calls and respond to customer enquiries via phone, online chat, and emailSchedule and coordinate workshop bookingsKeep customers informed with clear and timely updates throughout the dayOrder parts, tyres and workshop consumables from suppliersFollow up suppliers to ensure parts are ready for scheduled bookingsProcess supplier returns, stock returns,



warranty claims and supplier creditsMaintain accurate customer records, booking information and purchase documentationAssist with invoicing, filing and general workshop administrationSupport the Workshop Controller and front counter team with the day-to-day coordination of the workshopHelp ensure the workshop remains organised, efficient and that nothing falls through the cracksSkills and Experience RequiredPrevious experience in customer service, administration or receptionExcellent communication skills and a friendly, professional mannerHighly organised with exceptional attention to detailAbility to manage multiple priorities in a fast-paced environmentConfident using computers and learning new softwareA proactive attitude and willingness to take ownership of your responsibilitiesStrong organisational skills with the ability to follow tasks through to completionAutomotive experience is not required.
If you've worked in administration, hospitality, medical, retail, property management or another customer-focused environment, we'd love to hear from you.Why Join Us?
Competitive hourly rate of $32 - $36 per hour + OT, based on experience, plus superMonday to Friday role with no weekend workFull training providedModern, premium workshop with a supportive teamStable, long-term opportunity with an established Gold Coast businessConvenient Miami location, just minutes from Nobby Beach, Miami Marketta and some of the Gold Coast's best cafésIf you're someone who enjoys helping people, thrives in a busy environment and takes pride in keeping things organised, we'd love to hear from you.
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📌 Customer Service Coordinator (Full-Time) (Gold Coast)
🏢 The Garage Miami
📍 Gold Coast