Wolters Kluwer in Australia is seeking a Customer Success Manager to deeply understand customer needs and retain and re-engage clients.
You will gain greater authority to negotiate service terms as you grow product knowledge and influence outcomes.You will liaise with customers, provide product and service support, develop retention strategies, and re-engage lapsed accounts through targeted communications.
Regular follow-ups, analytics, and collaboration with marketing will be essential.
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📌 Customer Success Manager - Remote Retention & Growth Lead (New South Wales)
🏢 CCH Australia
📍 New South Wales
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