"TriCare is one of Queensland's leading providers of retirement communities and aged care facilities.
Tricare is a family-owned business and has been operating for over 50 years.
''TriCare values diversity, integrity, and accountability, where collaboration is central to our success.
TriCare is seeking an experienced Service Desk Officer to join our Head Office IS Team.
Reporting to the IS Service Desk Manager, this role is responsible for resolving incidents and service requests, supporting end-user devices and business applications, maintaining accurate ICT records, and escalating complex issues to senior technical teams or external vendorsThe position contributes to the reliable, secure and effective operation of technology services that support resident care, business operations and workforce productivity.Key ResponsibilitiesProvide service desk support via phone, email, remote tools, and onsite assistanceTroubleshoot hardware, software, network, and Microsoft 365 issuesSupport Windows devices, printers, mobile devices, VPN, Wi-Fi, and business applicationsManage user accounts, password resets, MFA, onboarding, and offboardingLog, prioritise, and resolve support tickets in line with service standardsAssist with device deployments, software installations, and technology upgradesAbility to explain technical matters to non-technical usersSkills, experience,



and attributes necessary for this role includeExperience in a Service Desk or Desktop Support roleStrong knowledge of Microsoft Windows and Microsoft 365Excellent customer service and communication skillsExperience with ticketing systems and user account administrationAbility to prioritise workloads and work effectively under pressureMicrosoft Intune, Entra ID, and Active Directory experienceITIL, Microsoft, or CompTIA certificationsExperience in aged care, healthcare, or other regulated industriesKnowledge of networking fundamentals and PowerShellLocation and Condition of ServiceLocated at TriCare Head Office, 250 Newnham Road, Mt Gravatt QLD ****.Working hours - normal office hours, additional as required, to minimize down time within office hours ensuring deadlines are met.Travel to TriCare facilities when necessary.Willingness to undertake occasional work outside normal business hours for planned deployments, critical incidents or maintenance.Ability to maintain confidentiality when accessing systems containing resident, health, workforce, payroll and commercially sensitive information.Benefits of joining usPermanent full-time position with a positive remuneration packageFriendly workplace culture with onsite car parking and located a short distance from Westfield Garden City.Live and work your values for a company that provides back to the community and cares about people.Discounted Health Care InsuranceA satisfactory Police Clearance Certificate is required according to the Aged Care Act 199.
Our Aged Care Residences are smoke-free workplaces.
TriCare does not consider applications received through, or from, recruiters.
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📌 Service Desk Officer (Brisbane)
🏢 TriCare
📍 Brisbane