IT Helpdesk Support Officer | Minto, South - West SydneyRedox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America.
We bring the best products from around the world to clients in over 170 unique industries.
Established in **** with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up.
We value and promote innovation, with swift implementation of sound ideas and modern solutions.
More than just a job, start your career with Redox today and join an accredited 'Great Place to Work' business.The PositionAs an IT Support Officeron the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney.
Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms.
Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors.
As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.Daily tasks include:Answer incoming calls and monitor support queues for the IT helpdeskTriage support requests, troubleshoot and provide first / second level supportEscalate faults to third level Systems Engineers and external support contractorsLog, update and close tickets in IT helpdesk system (Zendesk)Perform user adds/moves/changes in multiple IT systemsInstallation,



maintenance and monitoring of operating systems and softwareAssist with IT procurement and maintenance of internal asset system and licence recordsWriting technical documentation and How-To Guides.This position allows for a mix of on-site and remote (from home) work after probation.
We're located in Minto, South-Western Sydney.
If that's you too, then this is a excellent opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.About youExceptional communication, interpersonal and customer service skills.Minimum of 1 year work experience in an IT Helpdesk roleTertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)Solid working knowledge of the latest Microsoft technologies and platformsAbility to work independently and cohesively as part of a teamHigh attention to detail and strong problem solving skillsThe successful candidate will have skills and experience in:Windows Server **** and aboveWindows 11Microsoft TeamsActive DirectoryOffice 365Remote Desktop technologiesNetwork andTCP/IPAdobe AcrobatSome exposure to the following technologies an advantageCisco routers / switchesHyper-VIP Telephony (PABX, IPFX, IP Phones)Windows Desktop Deployment (MDT)Microsoft Azure, Intune, Entra, and 365Competitive salary package inclusive 17.5% leave loadingCompany-performance-based bonusesAnnual Salary reviewLunch provided daily onsiteFriday afternoon socials10mins from M5 motorwaySecure onsite parkingRedox is an equal opportunity employer which enjoys the benefit of a diverse team.All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation.
Further information on our website.All successful applicants will require to undergo a National Police History check to be eligible for the role.
All applicants must be eligible to work in Australia.
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📌 It Helpdesk Support Officer | Minto, South - West Sydney (New South Wales)
🏢 Redox
📍 New South Wales