At Grace, we're more than Australia's leading services company.
For over 100 years, we've established a reputation for delivering outstanding service in relocation, removals, and Information Management.
Behind every successful client experience is a team of passionate people who genuinely care, and we're looking for our next Client Experience Advisor to join us.If you're a people person who enjoys building relationships, solving problems and delivering exceptional service, we'd love to hear from you.Why Join Grace?
At Grace, our people are at the heart of everything we do.
We invest in your success through training, development and genuine career progression opportunities.You'll join a supportive and cooperative team where your ideas are valued, your achievements are recognised, and your development is encouraged.About the RoleAs a Client Experience Advisor with Grace Information Management, you'll play a key role in ensuring our clients receive a seamless and professional experience at every touchpoint.Working closely with customers, branch teams and internal stakeholders, you'll be responsible for:Delivering outstanding customer service via phone, email and online channelsManaging incoming enquiries and providing timely solutionsSupporting new client onboarding and identifying opportunities to introduce additional Grace servicesAssisting customers with web-based training and system supportMaintaining accurate records and customer information within the CRM systemSupporting branch sales initiatives and helping achieve team goalsBuilding strong and lasting relationships with clientsResolving issues proactively while ensuring a positive customer experienceWhat Success Looks LikeYou'll thrive in this role if you:Love helping people and providing exceptional customer experiencesHave strong communication and relationship-building skillsTake ownership and pride in your workEnjoy solving problems and finding practical solutionsAre organised with excellent attention to detailCan confidently manage multiple priorities in a fast-paced environmentBring a positive, energetic and team-focused attitude every dayWhat You'll BringPrevious experience in customer service, client support, administration or a similar roleExperience working with CRM systems (Salesforce experience highly regarded)Strong computer and data entry skillsExcellent verbal and written communication skillsWhat's In It For You?
Competitive salary and incentive opportunitiesOngoing training, mentoring and professional developmentA genuine career pathway with opportunities to progress into Account Management, Business Development, and other roles across the Grace GroupExposure to customer service, sales support, relationship management and business systems that will broaden your skills and career opportunitiesAccess to exclusive discounts on groceries, fuel, retail and more through PerkboxDiscounted gym membershipsEmployee Assistance Program (EAP) for confidential wellbeing supportRecognition programs, team events and employee rewardsA diverse, inclusive and supportive workplace where people are encouraged to succeedJoin a Company with a Proud History and an Exciting FutureAt Grace, we believe great service starts with great people.
If you're looking for a role where you can make a real difference, develop your career and be part of a team that genuinely cares, we'd love to hear from you.Whether you're looking to build a long-term career in customer experience, sales, account management or leadership, Grace offers the support, training and opportunities to help you get there.
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📌 Client Experience Advisor (New South Wales)
🏢 Grace Worldwide
📍 New South Wales