We are currently seeking expressions of interest from team members interested in the position, Commercial Manager.
The Commercial Manager is responsible for managing dnata's commercial program – including new business and renewal proposals, the sales pipeline, commercial yield improvement and the commercial reporting function.Position OverviewThe Commercial Manager will manage complex tendering and contractual arrangements, will be a key stakeholder in commercial negotiations and will produce recommendations that achieve service and financial outcomes.It will also involve contract management and the management of client relations to ensure productive and effective service meeting and exceeding the company's and our clients' expectations.Primary duties & Responsibilities:Maintain dnata's sales pipeline (new business and renewal)Develop and manage dnata's RFP program; Owner of dnata's RFP and proposal submissionDevelop proposals that are relevant to the customer's needs, concerns and objectives, ensuring they are presented in professional manner and in line with corporate policyContribute to the development and achievement of dnata's commercial strategy and in consultation with the management team develop,



implement and monitor communication plansNegotiate Standard Ground Handling Agreements and Service Level Agreements including rates and service level targetsStakeholder in the development and management of marketing collateral programDevelop and maintain strong working relationships with current & potential customers, and third party subcontractorsImplement customer rate reviews and communicate rate changes to the dnata finance teamLiaise with customers to resolve accounting queriesDevelop commercial reporting programManage customer contract performance, track KPI metrics and manage account collections as requiredDevelop periodic internal yield and operational reportingTravel as requiredUndertake any other duties as required by senior managementTo be considered for this position you should address the following criteria in a written application:Extensive experience in commercial managementFluent in Chinese and EnglishSignificant experience in engagement, negotiation and influencing stakeholders particularly around contracts and service level agreementsExperience in reporting and compliance with respect to commercial performanceExtensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demandsHighly developed communication skills both written and oral and presentation skillsDemonstrated strategic thinking, problem solving and decision making
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📌 Commercial Manager - Ground Handling (New South Wales)
🏢 Dnata Airport Services
📍 New South Wales