A&I; Coatings is a leading provider of high-quality protective coatings to industries across Australia.
We pride ourselves on delivering exceptional products, outstanding customer service, and innovative solutions that help our clients protect and enhance their assets.
Our team is committed to building long-term partnerships with customers through expertise, reliability, and genuine support.About the roleWe are seeking a dynamic and customer-focused Inside Sales & Customer Support Representative to join our team at our Moss Vale NSW location on a full-time basis.
In this role, you will be the key point of contact for our customers, providing both sales support and exceptional customer service.
You will play a vital role in driving revenue growth whilst ensuring our customers receive the support they need to make informed purchasing decisions.
This position is integral to maintaining our reputation for outstanding service and building lasting customer relationships.Key responsibilitiesRespond promptly to customer inquiries via phone, email, and other communication channels with professionalism and product knowledgeManage the full sales cycle for incoming and outbound leads, including qualifying prospects, presenting product solutions, and closing salesProvide expert product recommendations based on customer requirements and application needsProcess customer orders accurately and efficiently, ensuring timely delivery and proper documentationMaintain detailed and accurate customer records and sales information in the company databaseAddress customer concerns and complaints professionally, working towards swift resolution and customer satisfactionFollow up with customers post-sale to ensure satisfaction and identify opportunities for repeat businessCollaborate with the warehouse, logistics,



and technical teams to ensure smooth order fulfilment and customer supportContribute to sales targets and key performance indicators whilst maintaining high service standardsStay updated on product specifications, pricing, and company policies to provide accurate information to customersWhat we're looking forProven experience in inside sales, customer service, or a similar customer-facing roleExperience in Industrial & Protective coatings, manufacturing, construction products, chemicals or industrial products (advantageous but not essential).
Strong communication skills with the ability to build rapport with customers and colleaguesExcellent organisational skills and the ability to manage multiple tasks and priorities simultaneouslyProficiency in Microsoft Office and CRM systems; experience with sales databases is advantageousA solutions-oriented mindset with the ability to identify customer needs and provide appropriate recommendationsAbility to work independently and as part of a team in a rapid-paced environmentAttention to detail and accuracy in order processing and record-keepingGenuine enthusiasm for customer service and a commitment to exceeding expectationsPrevious experience in the coating, chemical, industrial, or manufacturing sectors is desirable but not essentialWillingness to develop product knowledge and expand technical understanding over timeWhat we offerCompetitive salary package commensurate with experienceFull-time permanent employment with job security and stabilityProfessional development and training opportunities to enhance your product knowledge and sales skillsA supportive and collaborative team environment where your contributions are valuedOpportunity to work with high-quality products and build expertise in the coatings industryClear pathways for career progression within the organisationFlexible working arrangements where possible to support work-life balanceEmployee benefits package including superannuation and other entitlements
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📌 Inside Sales & Customer Support Representative (New South Wales)
🏢 A&I Coatings
📍 New South Wales