Are you an experienced customer service professional who can think quickly, communicate confidently and remain calm when conversations become challenging?
Absolute Domestics is looking for two capable Customer Service Officers to join our friendly, close-knit team in Cleveland.
This is a fast-paced, high-volume role supporting both our clients and domestic cleaning contractors throughout Australia and Recent Zealand.
About Absolute Domestics
For more than 30 years, Absolute Domestics has helped Australian and Current Zealand households connect with trusted domestic cleaning contractors.
Our Cleveland-based customer service team plays an important role in supporting thousands of cleaners and clients every day.
What you'll do:
Manage a high volume of inbound and outbound calls
Assist clients and contractors with bookings, enquiries and service issues
Listen carefully, ask the right questions and find practical solutions
Build strong relationships with your allocated group of contractors
Navigate our custom-built CRM while using Outlook, Teams and dual monitors
Contribute to client retention and positive service outcomes
What we're looking for:
You'll be well suited to this role if you:
Have call-centre or high-volume customer service experience
Are confident, patient and professional on the phone
Can de-escalate difficult conversations and take ownership of problems
Work accurately and efficiently in a busy environment
Are comfortable learning new technology and managing several tasks at once
Have strong touch-typing skills of at least 40 words per minute
Bring a positive attitude and genuinely enjoy helping people
Can work full-time onsite at our Cleveland office
Supportive and genuinely friendly team
Established Australian company with more than 30 years of experience
Modern Cleveland office with plenty of parking
Approximately 10 minutes' walk from Cleveland Train Station
Thorough training and opportunities for long-term development
Hours
We have two full time positions available:
Monday–Friday, 8:30am–5:00pm, changing to 7:30am–4:00pm during daylight saving
Monday–Friday, 8:30am–5:00pm throughout the year
These are full-time, office-based positions with no work-from-home arrangement.
Compensation
Competitive pay under the Clerks Award ****, ranging from $75,000 - $80,000 including Super.
The rate acknowledges your experience and skills.
Specific details regarding salary and any additional benefits will be discussed further during the interview process.
If you're an experienced customer service professional who enjoys a busy day, takes pride in solving problems and wants to be part of a supportive team, we'd love to hear from you.
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