Job Description
Lead UX Researcher
Global SaaS | Sydney or Melbourne | Hybrid
About the Company
Our client is a globally recognised technology platform used by hundreds of thousands of small businesses and their advisors across Australia and the world.
With a product led culture and a genuine commitment to customer understanding, they treat research as a strategic function, not a support service.
Their design and research team has direct influence over product roadmaps and senior leadership decisions.
The Role
This is a senior individual contributor opportunity for a researcher who is equally comfortable shaping strategy as they are running a study.
You'll lead end to end qualitative and quantitative research programs across complex product areas, and translate findings into clear, compelling recommendations that move the business forward.
This role goes beyond execution.
You'll be expected to elevate practice across the broader team - mentoring designers and researchers, advocating for ethical and inclusive research standards, and building research capability beyond your immediate squad.
What You'll Do
Research
Design and lead qualitative and quantitative research programs on large, complex product challenges
Apply a broad range of methods - interviews, usability testing, diary studies, surveys - selecting the right approach for each context
Scope and interrogate research requests to pragmatically match methodology to business need




Synthesise findings across studies to surface patterns and draw holistic, cross-journey conclusions
Influence & Communication
Craft concise, compelling presentations tailored to senior and cross-functional stakeholders
Translate insights into actionable recommendations that shape product strategy and roadmaps
Build robust relationships across product, design, and engineering
Practice Building
Mentor and coach researchers and designers, raising the overall standard of research practice
Lead initiatives to improve team processes, tools, and ways of working
Champion ethical, inclusive, and accessible research approaches
What You'll Bring
A degree or equivalent experience in design research, HCI, psychology, or a related field
A strong portfolio demonstrating high-quality research communication with clear evidence of business impact
Deep expertise across qualitative and quantitative methods applied to complex product environments
Excellent stakeholder management and communication skills - you can influence senior leaders and make complexity clear
Proven experience mentoring researchers or designers in a collaborative team environment
Experience in a quick-paced, agile product organisation - SaaS or fintech exposure is a plus
Why This Role?
Your research will directly influence product strategy - not just sit in a Confluence page
Genuine flexibility with hybrid working arrangements
Competitive package including employee share plan and generous leave
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