Security Control Room Operator / Team Leader – BrisbaneAustralian Concert & Entertainment Security – Sydney NSWACESGroup is seeking an experienced and motivated Security Control Room Operator / Team Leader to join our team at South Bank in Brisbane.This role forms part of a professional, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.Responsibilities and DutiesYou will play a key role in maintaining site safety and security, monitoring activities, and ensuring qualified service delivery at all times within a crowded environment.Typical duties may include:Monitoring CCTV and physical security systems (Control Room Operator).
Conducting regular visible patrols and responding to incidents.Providing customer assistance and engagement and welfare support with vulnerable people.Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.Preparing reports, logs, and escalating incidents when required.Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.Operate and utilise ACESGroup's technology platforms to support site safety and reporting.Maintain accurate records and complete reports through digital systems.Collaborate with team members, management, and precinct partners to enhance operational efficiency.Essential CriteriaQLD Security LicenceResponsible Service of Alcohol (RSA)



Competency Card (current)First Aid and CPR (current)Understanding of security arrangements for a crowded placeCustomer service experienceSuperior communication skills (written and verbal)Exceptional personal presentationReliability and punctualityAbility to work on a 24/7 rotating rosterAbility to pass a LLND (Language, Literacy, Numeracy and Digital) testFull QLD Driver LicenceWhite Card (or willing to obtain)Fire Warden (or willing to obtain)Working With Children Check (or willing to obtain).
ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).
What ACESGroup Has to OfferBe part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our peopleWork at Brisbane's most iconic and high-profile locationsPaid breaksUniform providedOngoing career development and clear pathways for progressionTraining and upskilling through our internal RTOBe a part of our newly registered and first off Diploma in security technology starting in mid-****Convenient sites and transport accessBe part of a team developing security technology such as vision analytics for safetyA growing national company with diverse opportunities across events, venues, and critical infrastructureAttractive employment conditionsGain experience using AI for efficient risk management reporting and research.About UsFor more than 40 years, ACESGroup has been at the forefront of security innovation,



combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities.
Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.We are an equal opportunity employer, committed to workforce inclusion and diversity.
Successful applicants will be subject to relevant background, police, medical, and reference checks.ACESGroup does not accept referrals from recruitment agencies.ABN: ************** | ACN: *********** | Security Licence No.
NSW: , VIC: **********S, QLD: ******* | ASIAL Member: ****** | RTO: *****.
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affiirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
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📌 Security Control Room Operator / Team Leader – Brisbane (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales