Centurion Australia Management Pty Ltd – Macquarie Park NSWAbout UsCenturion Corporation Limited is one of Singapore's largest owner-operators of quality accommodation assets, launching a bold new chapter in student living with EPIISOD, its premium student accommodation brand.The OpportunityWe are looking for an enthusiastic and service-driven Customer Service Officer (CSO) to join our team at EPIISOD Macquarie Park.
Reporting to the Accommodation Manager, this role offers a unique opportunity to shape the resident experience from the ground up at one of Sydney's most exciting new student properties.As a CSO, you will be the first point of contact for residents, prospective tenants, and guests—delivering exceptional service, managing bookings and enquiries, and supporting the day-to-day operation of the property.
You'll also play a key role in community engagement, marketing, and creating a welcoming, agile environment where students feel at home.Key ResponsibilitiesProvide excellent customer service in all interactionsRespond to enquiries and convert leads into confirmed bookings, including supporting the Administrator with leasing and administrative tasksAssist with sales, marketing campaigns, and social media engagementManage all stages of the resident journey - from check in, rent collection, arrears, room inspections, check outs, and contract enquiriesOperate front desk reception services, including assisting with residents, organising cleaning, taking deliveries, and assisting with communications to residentsSupport the Accommodation Manager in daily property operations and administrative tasksLiasing with contractors to provide access,



and organise relevant jobsFoster a supportive and vibrant residential community for studentsMaintain compliance with relevant tenancy and property policiesRequirementsMinimum 12 months' experience in customer service or accommodation-related rolesExperience in handling accounts, enquiries, and general administrationStrong customer service skills with a focus on empathy and professionalismExcellent communication skills—both verbal and written—with the ability to connect across culturesHighly organised and capable of managing multiple prioritiesProficient in Microsoft Office and standard business softwareA team player with initiative, resilience, and a positive, solutions-focused attitudeCurrent National Police CheckCurrent Working with Children CheckHighly DesirableBackground in student accommodation, hospitality, or property managementDiploma in Hotel or Business Administration (or equivalent qualification)Experience with property management systems (e.g., StarRez)Familiarity with basic accounting, cash handling, and reconciliationKnowledge of NSW tenancy laws, NCAT procedures, and bond lodgementsMarketing or social media experienceInsight into student life and university environmentsAwareness of WHS, privacy, and compliance standardsWhat We OfferAt EPIISOD Macquarie Park, you'll be part of a visionary brand redefining student living in Australia.
This role offers a competitive Total Fixed Remuneration (TFR) package, inclusive of employer superannuation contributions, and the opportunity to help create something extraordinary.We have availability for one full-time position, as well as a potential casual position.Be part of something bold.
Help shape a new standard in student living with EPIISOD.
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📌 Customer Service Officer (Full-Time) (New South Wales)
🏢 Centurion Australia Management
📍 New South Wales