Telecommunication SpecialistSchedule: 24 hours weeklyWeek 1: Sunday, Monday, Thursday 11p-7aWeek 2: Tuesday, Friday, Saturday 11p-7aType additional details specific to position and/or department.About the PositionOperates a computer activated telephone switching system to receive and transfer incoming and outgoing calls as received.
This position is also responsible to monitor other systems that are installed in the communication center which are related to the safety/security and fire systems.
This position is responsible for dispatching non-emergent ambulance transports for Reid EMS and coordinating transport with outside EMS agencies as needed; dispatch calls for service for the Reid Health Police Department.
This position assists others with communication, notification and informational needs as needed.Overview of ResponsibilitiesAnswers, screens and handles all calls received through the switchboardActivates and uses the hospital wide systems, cell phones, pagers, mass communication system by activation of specific teams within the systemMake direct contact with Physicians and other staff as neededCommunicates directly with Security and Engineering as needed by use of in house radio system and cell phonesResponsible for the in-house emergency alert phone *****) alerting staff to specific emergency codes within the hospital as they occurMaintains the files, logs and special instructions that are used in locating others or that assist other departments in monitoring on call activitiesHandles inquiry procedures on the computer systemMonitors the Fire Boards and responds appropriatelyAccepts after hours calls and routes appropriatelyFollows the clinical decision-making paths associated with each practice/providerRefers patients to the nurse call program as appropriateMonitors radios, weather notices,
etc and acts appropriately as appropriate for the organizationAnswer questions of the customer/patient/consumer accurately, attempting not to have to transfer when possible.
If transferring, directs calls to the most accurate location so the customer does not have to repeat their story numerous times or be delayed.Directs patients (in Connersville) appropriately to the ED triage area, monitors customers in the lobby area and alerts appropriate individuals for situations that present.
Stays in close communication with Security and ED Leadership.Receives incoming calls regarding non-emergency ambulance transportWorks within the Computer Aided Dispatch (CAD) program, used to notify ambulances of a needed transport; maintains record of transportCoordinates ambulance transport with outside EMS agencies when Reid EMS is not availablePrioritizes efficient and secure transport of patientsReceive incoming requests for law enforcement assistance from Reid Health Police DepartmentFocus on EMS crew safety, officer safety and securityUse of radio, phone, computer or other communication device to direct EMS crewsIs responsible for maintaining constant contact with all RHPD officers to ensure safety and the documentation of law enforcement activitiesAssist with internal code response by notifying appropriate individualsCoordinates team and code activations using the mass notification/communication systemThis list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.Education & ExperienceHigh School Diploma or equivalentPublic Safety (911) or equivalent, preferred.Licensure & CertificationMust be current or eligible to certify in National Incident Management (NIMS) IS-100, IS-200 and IS-800 through FEMA within 6 months of hire and must obtain certificationwithin 9 months of hire
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