Join the largest generalinsurancegroup in Australia and Aotearoa Current Zealand.We'rea top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconicinsurancebrands
Make a real difference for customers when they need it most.
Join us to assess residential buildingclaims, guide repairs with empathy andexpertise, and help families get back on their feet sooner.You'lluse your practical buildingknow‐howand people skills to investigate damage, explain the path forward in simple terms, and keep things moving.
Bring your curiosity, judgment and care, andwe'llback you with tools, training and a supportive team that values your independence and initiative.
This is a 2 year Full Time Contract role based out of Goulbourn, servicing both Northern and South West NSW and the ACT.
What You'll Do
Visit residential properties to investigate (assess), review/validatescopes of works and quantify building damage, documenting clear,accuratefindings for each claim though a report.
Determinepractical repair methodologies and recommendcost‐effectivesolutions that balance quality,safetyand customer needs, negotiating fair outcomes with builders and suppliers, including quotes,tendersandtotal‐losssettlements whererequired.
Set clear expectations with customers with empathy and pace.
Monitor repair progress, validate quality at key stages, and resolve issues quickly in partnership with our supply chain.
Manage reserves and settlement practices responsibly to prevent cost escalation and deliver sustainable claim outcomes.
What You'll Bring
Practical building knowledge from a trade background or equivalent experience assessing residential damage.
Confident communication skills, able to translate technical details into simple, reassuring next steps.




Negotiation and influencing capability to align customers,buildersandsuppliers on the best outcome.
Sound judgment andproblem‐solving, makingtimelydecisions with incomplete information when needed.
Comfortable using digital tools for notes, photos,scopesand status updates while working independently.
Customer focus with resilience and empathy, including when supporting vulnerable customers.
A current driver's licence; relevant building or financial services qualifications are welcomed, notrequired.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech & appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employmenttype eligibility criteria apply
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
More About Us
As part of IAGyou'llenjoy a world of career opportunities, a purpose‐led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.That'snot just words.It'sour people promise.We'reready for you with unexpected opportunities for your career, your work‐lifeand yourability to make a difference.
We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous‐led solutions that enable growth and create meaningful change for our customers and employees
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📌 Field Assessor (Wollongong)
🏢 Iag
📍 Wollongong