13d ago , from Belgravia Health & Leisure Group Pty LtdGreat career paths and development with an entrepreneurial organisationFree facilityaccessOpportunity to make a real differenceto our communityThis is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressionsThe RoleOur Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.
The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values.We have casual positions on offer.Key areas of responsibility include:Provide excellent customer service to all customers, both in person and over the telephoneApply sound cash handling principals and use of Point of Sale (POS) systemsProvide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renewsPromote the centres services and programs to customers and accept customer bookings and enrolmentsDevelop and maintain good working relations with customersPromote and exercise good public relations at all timesOpening/closing of the centre in accordance with security and safety procedures.Skills & Attributes:Positive, friendly,



helpful and energetic work styleComputer literacy, familiarity with software packages and point of sale systemsExperience in the leisure industry is desirable.Current CPR Certificate.Current Blue CardThe CompanyBelgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.We are committed to providing a child secure environment.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
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📌 Guest Experience Officer (Queensland)
🏢 Belgravia Group
📍 Queensland