We're setting a new standard in quality, residential housing and building better futuresProvide exceptional customer experiences through the new home build journeyNorwest location I 5 days on, 2 days off (coverage includes 1 weekend a month)The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees.
Our purpose is to build beautiful homes for Australians.
Established in **** and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.
Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes Brighton Homes and Supaloc Steel Frames.From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.Building new homes and better futures for Australians is a true honour and so rewarding.
Here are some other rewards and benefits we offer our employees.Our perks and benefitsDiscount on building a home with any of our building brands (after qualifying period)Income protection insurance– 100% funded by NEX.
Covers up to 2 years at 75% of base salary in case of illness or injuryPurchased leave – opportunity to apply for up to 2 weeks extra leave each yearPaid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit!)Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and moreAIA Vitality health and wellbeing programA genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)Employee assistance program to support your mental,



financial and physical wellbeingA huge catalogue of online learning and ongoing professional development programsNAWIC and HIA corporate membershipAttractive remunerationAnd so much more!
About the opportunityProvide a point of contact for clients, actively managing the client relationship and assisting with query resolution including transition to the appropriate teamEngaging with new customers with the goal of understanding customer needs, collecting customer data and creating a warm transfer to our sales teamsWorking with relevant internal stakeholders to understand and facilitate resolution of customers' concerns or queriesEnsuring customers are kept up to date and informed of the status of their query and communicating outcomes to them in a manner that enhances the relationshipCapturing all relevant communication, progress updates and notes in the CRM to enable transparency and reportingProactively identifying issue trends and alerting key stakeholders to allow pre-emptive resolutionEstablishing a solid relationship with key stakeholders at all levels to enable collaborative improvements to the customer experience and issue resolution processAbout youExperience in customer service or customer relationship rolesA positive, proactive, and collaborative attitudeA genuine curiosity and focus on how to improve customer experience with strong issue resolution skillsProblem solving skills and the ability to identify trends, patterns, and possible solutions to customer issuesExceptional written and verbal communication skillsIntermediate to advanced Microsoft Office Skills, CRM experience and experiences fielding live chat enquiries is desirableInterested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.
NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
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📌 Customer Care Consultant (New South Wales)
🏢 NEX Building Group
📍 New South Wales