End User Support Technician / Helpdesk - Level 1 & 2 12+ Month ContractBrisbane, QLD | NV1 Clearance Required | Enterprise IT EnvironmentReady to take your IT support career to the next level?
We're looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites.
This is your opportunity to work on cutting-edge IT systems in a fast-paced, cooperative environment where no two days are the same.If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.What You'll Be DoingSupporting enterprise IT devices, systems, and infrastructureTroubleshooting desktops, laptops, mobile devices, networks, and AV hardwareInstalling, configuring, monitoring, and maintaining IT environmentsManaging incidents and service requests through ticketing systemsPerforming upgrades, preventative maintenance,



and emergency support tasksDeploying software and hardware across user environmentsSupporting remote sites when required (travel may be involved)Assisting users with onboarding and IT orientationContributing to technical documentation and process improvementsEnsuring security and compliance standards are maintainedWhat We're Looking For Technical Skills & Experience2+ years' experience in Desktop / PC SupportStrong experience supporting Windows 11 environmentsExperience with ITSM / ticket management platforms (ServiceNow highly regarded)Knowledge of PC hardware, peripherals, LAN networking, Fibre/EthernetExposure to enterprise IT environments and infrastructure supportStrong troubleshooting and analytical skillsAbility to work independently and manage competing prioritiesCertificate-level IT qualification or equivalent experienceAbout YouLoves solving technical challengesDelivers exceptional customer serviceCommunicates confidently with both technical and non-technical usersThrives in fast-paced environmentsIs proactive, adaptable, and eager to learn new technologiesEnjoys being part of a collaborative, high-performing teamSecurity Clearance RequirementPlease note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.Why This Opportunity?
Long-term 12+ month contract - opportunity for an ongoing contract/renewableEnterprise-scale technology environmentOpportunity to work with global IT teamsVaried and engaging technical workSupportive team cultureBrisbane CBD based - onsite
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📌 End User Support Technician / Helpdesk (Brisbane)
🏢 The Onset
📍 Brisbane