IVE is Australia's leading holistic marketing company, delivering end-to-end solutions from idea to execution.
Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.IVE Group | CX & DataAbout UsIVE is Australia's leading holistic marketing company, delivering end-to-end solutions from idea to execution.
Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.About the RoleWe are seeking a highly organised and analytical Workforce Planner / Resource Coordinator to join our Technology team based in Kemps Creek NSW.This role is critical in ensuring the effective scheduling and allocation of resources, enabling us to meet both client expectations and internal delivery timelines.
You will play a key role in balancing workloads, optimising capacity, and supporting the successful delivery of projects in a fast-paced environment.Key ResponsibilitiesScheduling & Resource AllocationManage and maintain the team's scheduling systemAllocate work based on skills, availability, and prioritiesMonitor utilisation and proactively manage capacityStakeholder CoordinationCollaborate with team leaders to align resources with project needsProvide regular updates on task status and exceptionsAdjust resourcing in response to changing prioritiesData Monitoring & ProcessingManage incoming job data and ensure accurate documentationIdentify and elevate issues earlyQuality AssuranceSupport a culture of accuracy and attention to detailParticipate in QA reviews and peer checksContinuous ImprovementIdentify opportunities to improve processes and efficiencyContribute to workflow and scheduling enhancementsComplianceEnsure adherence to company policies, procedures, and standardsAbout YouYou are a proactive problem-solver who thrives in a fast-paced, collaborative environment.
You bring strong organisational skills and a keen eye for detail, with the ability to balance competing priorities effectively.Essential Skills & ExperienceExperience in workforce planning, scheduling, or resource coordinationStrong analytical and organisational skillsExcellent communication and stakeholder management abilitiesHigh attention to detail and accuracyAbility to work under pressure and meet deadlinesDesirableExperience in a technology or professional services environmentFamiliarity with data-driven workflows or customer communicationsExperience with Excel, Power BI, or similar reporting toolsRelevant tertiary qualification (IT or related field)What We OfferCompetitive salary packageFlexible working arrangementsA collaborative and supportive team environmentOngoing learning and development opportunitiesAccess to employee benefits and retail discountsEmployee Assistance Program (EAP)Career growth within a leading Australian organisationWhy Join IVE?
At IVE, we foster a culture built on collaboration, innovation, and continuous improvement.
If you're looking for a role where you can make an impact, grow your career, and work with a passionate team-this is it.Please note:Applicants must have full Australian working rights.
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📌 Workforce Planner / Resource Coordinator (Nsw) (New South Wales)
🏢 IVE CX and Data
📍 New South Wales