Deliver a qualified, welcoming first point of contact for patientsManage appointment bookings, clinician schedules, and follow-upsHandle phone and email enquiries with efficiency and empathyProcess billings accurately, including Medicare, DVA, and WorkCoverManage referrals, pathology requests, and clinical correspondenceLiaise with GP practices, referrers, and external stakeholdersMaintain accurate, confidential patient records in line with privacy legislationProvide high-level administrative support to clinicians and clinic managementAdhere to Riverview Mind Clinic policies, procedures, and governance standardsProven experience in medical administration or medical receptionDemonstrated experience with Medicare billing (specialist billing preferred)High level of accuracy, organisation,



and attention to detailStrong written and verbal communication skillsProfessional, calm, and patient-centred approachAbility to manage competing priorities in a busy clinical environmentCommitment to confidentiality, privacy, and ethical practiceExperience in mental health or specialist medical practiceKnowledge of DVA and WorkCover billing processesExperience using Gentu or similar practice management softwareUnderstanding of clinical workflows and correspondence managementPrevious experience supporting multiple clinicians
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📌 Administrative Officer (Queensland)
🏢 Riverview Mind Clinic
📍 Queensland