WorkDash is a fast‐growing Australian professional services company delivering consulting, marketing, IT and digital solutions to businesses across multiple industries and sectors.
We're expanding our ICT capability and looking for a motivated, technically strong and customer‐focused ICT Support & Systems Specialist to join our team.This role is perfect for someone who enjoys variety — supporting clients, improving systems, developing and testing new software features, and helping businesses discover how WorkDash can transform their operations.WorkDash is a fast‐growing Australian professional services company delivering consulting, marketing, IT and digital solutions to businesses across multiple industries and sectors.
We're expanding our ICT capability and looking for a motivated, technically strong and customer‐focused ICT Support & Systems Specialist to join our team.This role is perfect for someone who enjoys variety — supporting clients, improving systems, developing and testing current software features, and helping businesses discover how WorkDash can transform their operations.About the RoleYou will provide a blend of remote and onsite IT support such as, M365 administration, DNS, hosting, Windows, VOIP and networking assistance.
You will lead up our QA testing for our in‐house SaaS platform.
You'll also play a key role in helping clients understand and adopt WorkDash and contribute to new business opportunities through exceptional service and product knowledge.This is a hands‐on role where your technical capability, communication skills and initiative will shine.What You'll Be DoingDeliver remote and onsite ICT support to clientsTroubleshoot and resolve issues across Windows,



networking, M365 and cloud environmentsSupport and configure network devices including switches, routers and firewallsAssist with DNS, domain management and website hosting tasksConfigure and support PBX/VoIP systems such as GoTo ConnectApply cybersecurity best practices across client environmentsConduct structured QA testing on WorkDash's SaaS platformDocument bugs, test results and improvement recommendationsSupport onboarding and training for new WorkDash usersIdentify opportunities to improve client workflows using WorkDashPromote WorkDash's capabilities and contribute to new business growthMaintain high levels of customer satisfaction and professionalismWhat You'll BringExperience in ICT support (L1/L2 or similar)Strong knowledge of Microsoft 365, Windows environments and general networkingHands‐on experience with networking fundamentals, switches, routers and basic firewall conceptsUnderstanding of DNS, hosting and domain managementExperience with PBX/VoIP systems (GoTo Connect preferred)Awareness of cybersecurity principles and secure configuration practicesAbility to test software, identify bugs and follow QA processesExcellent communication and customer service skills Ability to work independently and manage prioritiesA proactive mindset and willingness to learn our SaaS platform deeplyCurrent driver's licence (for onsite support)Why Join WorkDash?
Competitive salary + bonus structure Work with a modern SaaS platform and contribute to its evolution Variety of work — support, systems, QA, client engagement Opportunities for career growth as we scale nationally Supportive team, flexible environment and meaningful impact
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📌 Ict Support & Systems Specialist (Brisbane)
🏢 WorkDash
📍 Brisbane