10d ago , from Illawarra Mercury Job Board
About Playbill Venues
Playbill Venues is the venue management company responsible for managing "The Hordern Pavilion", Sydney's iconic entertainment, cultural and live music venue.
The organisation is focussed on delivering exceptional customer experiences through a diverse and evolving range of events.
Role Purpose
The Event Manager is directly responsible for effective planning, co-ordinating and management of venue resources ensuring successful delivery of the event and stakeholder outcomes.
Permanent position (1 FTE), based on 38 hours a week.
Weekend and public holidays work will be required.
Reports to: Customer Services Manager
Location: Sydney, Moore Park
Essential Skills and Experience
Experience coordinating / managing events
Excellent customer / client focus
Ability to work autonomously and pro-actively to support the Playbill Venues Teams
Ability to prioritise and project manage multiple tasks
Proven ability to work effectively with a wide range of stakeholders, industry, government and private sector contacts, contractors, and professionals
Ability to remain calm and focussed under pressure
Intermediate digital and software capabilities
Current Responsible Service of Alcohol qualification (RSA) or capability to complete training to acquire accreditation as a nominated manager
Areas of Responsibility
Client and Customer Focus
Demonstrate a good understanding of the hiring clients' business
Manage client relationships & ensure expectations are met &/or exceeded
Demonstrate a good understanding of customer expectations as part of the venue event experience




Manage and direct all venue services during events to maintain a customer first approach towards all venue patrons
Manage customer incidents under pressure and ensure relevant services or processes enacted for optimal customer care
Ensure the Responsible Service of Alcohol and documented compliance processes are met at all times
Direct first aid response provider and event management of public safety services
Event Planning
Identify event service provider needs for events and negotiate additional services that deliver the best outcome for all stakeholders
Work with event suppliers and manage efficiently the costs associated with these services
Follow event procedures and ensure all documentation is in place before events proceed
Display a positive working knowledge of WHS within the event industry and understanding of its importance in all areas of operation
Manage financial administration for your allocated events
Project Management
Able to deliver to inflexible event deadlines
High prioritisation capabilities and ability to manage multiple tasks at one time
Drive efficiencies with intermediate digital software capabilities and continuous adoption of new technologies
Administrative capabilities to ensure documentation and compliance is met and recorded to the necessary standards
Innovation and Problem Solving
Obtain and evaluate information from a range of sources
Adopt innovative approaches to resolving complex problems
Seek to continually improve quality and business process
Translate solutions into practical and cost-effective actions
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📌 Event Manager (New South Wales)
🏢 Playbill Venues
📍 New South Wales