Kansai Karate Academy | Sumner ParkPart-Time (19 Hours Per Week) | Genuine Full-Time Career Opportunity | Performance BonusesAppointment Setting, Reception & Sales CoordinatorBuild Your Career With Kansai KarateKansai Karate Academy is one of Queensland's fastest-growing martial arts organisations, helping hundreds of children and adults develop confidence, discipline and resilience every week.We're looking for a confident, friendly and organised Appointment Setting, Reception & Sales Coordinator to join our growing team.This is much more than a reception role.
You'll be one of the first people families speak with when they enquire, one of the first faces they meet when they visit our academy, and an important part of creating an outstanding customer experience from the very first phone call through to enrolment.We're ideally looking for someone with previous experience in a customer-facing role, particularly within:Reception/Sales at Gyms or fitness centresReception/Sales Allied health or medical receptionReception or front desk rolesReception/Sales Membership or customer service positionsIf you're confident speaking on the phone, enjoy helping people, have excellent communication skills and can consistently follow systems and procedures, we'd love to hear from you.About the RoleThis role combines appointment setting, reception, sales and administration.Your responsibilities will include:Responding to new enquiries by phone,



SMS and emailBooking trial lessonsFollowing up prospective familiesConducting signups after trial lessonsWelcoming families at receptionAssisting members with enquiriesProcessing enrolments and administrationMaintaining accurate CRM recordsSupporting member engagement and retentionEvery day is different, but your primary goal is to provide an outstanding experience for every family that contacts Kansai Karate.Please Note: You'll spend a significant portion of your day speaking with prospective families by phone.If you're not comfortable making outbound calls, handling objections and confidently guiding conversations, this position is not the right fit for you!
What We're Looking ForThe ideal candidate will:Have previous reception or customer service experienceBe extremely confident speaking on the phoneEnjoy talking with people and building relationshipsBe organised and able to multitaskFollow systems and procedures consistentlyHave excellent communication skillsPresent themselves professionallyHave strong computer skillsBe reliable, positive and eager to learnSales experience is an advantage but is not essential.
We're happy to train the right person with the right attitude.Working HoursThis is a part-time position, working approximately 19 hours per week.The role primarily consists of afternoon and evening shifts, with Saturday work as required.During your initial training period,



you'll complete your onboarding across our Sumner Park and Springfield locations.Following successful completion of your probation and once you've demonstrated competency in the role, there is a genuine opportunity to transition into a full time position as Kansai Karate continues to grow.Some flexibility may be required from time to time to assist with business growth, events and team support.Why Join Kansai Karate?
Genuine pathway into a full-time careerPerformance-based bonus programStructured training and ongoing coachingClear opportunities for career progressionSupportive and energetic team environmentWork with one of Queensland's fastest-growing martial arts organisationsMake a genuine difference in the lives of children and families every dayWhat We're Looking ForWe're looking for an energetic, enthusiastic and confident person who is eager to build a long-term career.The ideal candidate will:Be confident speaking on the phone and face-to-faceHave excellent customer service and communication skillsEnjoy working with children and familiesBe organised and able to follow systems and proceduresBe reliable, professional and well presentedHave previous reception or customer service experienceBe eager to learn, grow and take on greater responsibilityBe looking for a long-term career with genuine progression opportunitiesMust be a extremely hard worker with a strong work ethic and able to work at high pacePrevious experience in a gym, childcare centre, allied health clinic or similar customer-facing environment will be highly regarded.Kansai Karate Academy Pty Ltd
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📌 Appointment Setting, Reception & Sales Coordinator (Brisbane)
🏢 Kansai Karate
📍 Brisbane