We are seeking a dedicated and skilled Medical Receptionist to join the team at The Surgery at Jerra.
This is a full-time position based in Canberra, ACT ****.
As a Medical Receptionist, you will be the first point of contact for our patients, playing a vital role in creating a welcoming and efficient healthcare environment.
You will be responsible for managing front-desk operations, scheduling appointments, processing patient information, and providing exceptional customer service.
This position is integral to the smooth functioning of our practice and directly contributes to patient satisfaction and care delivery.Key responsibilitiesGreeting patients warmly upon arrival and managing check-in procedures with professionalism and efficiencyScheduling and confirming patient appointments using practice management software systemsCollecting and updating patient demographic and medical information accurately and securelyProcessing patient payments and handling billing inquiries in accordance with practice protocolsAnswering incoming calls and directing them appropriately whilst maintaining patient confidentialityManaging patient files and maintaining organised reception areasProcessing referrals and coordinating with external healthcare providers as requiredAssisting with administrative tasks including mail handling,



data entry and record managementAdhering to privacy legislation and confidentiality requirements at all timesSupporting the clinical team by preparing consultation rooms and assisting with basic administrative clinical tasksWhat we're looking forMedical administration experience preferred but not essentialStrong proficiency with general computer systemsExcellent communication and interpersonal skills with the ability to interact professionally with diverse patients and staff membersOutstanding organisational abilities with capacity to manage multiple tasks and prioritise effectivelyDemonstrated commitment to patient confidentiality and understanding of privacy legislation such as the Privacy Act ****Professional telephone manner and customer service orientationAttention to detail with strong accuracy in data entry and record keepingAbility to work independently and as part of a supportive team environmentWhat we offerWe offer competitive remuneration commensurate with experience and qualifications.Our team benefits include access to professional development opportunities to enhance your skills and career progression within healthcare administration.We provide a collaborative and supportive work environment where your contributions are valued and recognised.As part of our commitment to employee wellbeing, we provide a friendly and inclusive workplace that supports diversity and respects individual circumstances.About usThe Surgery at Jerra is a valued healthcare practice serving the local community community.
We are dedicated to providing high-quality, compassionate care to our patients in a professional and welcoming workplace.
We live and breath our values of Care + Compassion + Teamwork + Trust and these are at the core of everything we do.
O We are committed to maintaining the highest standards of healthcare delivery and creating a workplace where our team members feel supported and motivated to deliver their best work.
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📌 Medical Receptionist (Canberra)
🏢 The Surgery at Jerra
📍 Canberra