My Guardian - Aged and Disability Care – Sydney NSWFull time7d ago , from Illawarra Mercury Job BoardMy Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services.
We are passionate about empowering our clients to live independently with dignity and respect.As we continue to expand nationally, we are seeking an exceptional leader to step into the role of Client Engagement Manager, a critical management position responsible for driving client growth, experience, and operational excellence.About The RoleThis is a managerial role where you will oversee a dedicated and passionate team of case managers who provide exemplary care to our clients, prospective clients and their families.
You will guide and support the team through the intake and decision-making process, ensuring clients and their families feel supported, informed, and confident in choosing My Guardian.
This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care.Key ResponsibilitiesLead the national Client Engagement function across multiple statesDrive client acquisition, conversion, and retention strategiesOversee intake, onboarding,



and support coordination teamsBuild and maintain strong referral partnerships (hospitals, LACs, coordinators, community networks)Ensure all operations align with Aged Care and NDIS regulatory frameworksDeliver executive-level reporting, KPIs, and performance insightsContribute to strategic growth, partnerships, and expansion initiativesGenerate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.Build a high-performance, accountable leadership cultureCollaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.What We're Looking ForProven experience in a leadership role within aged care, disability, or community servicesDeep understanding of client intake, onboarding, and service delivery modelsStrong working knowledge of NDIS and Aged Care compliance frameworksExceptional stakeholder engagement and leadership capabilityWhat We OfferJoin a high-growth organisation with national expansion plansBe part of a hands-on Executive Leadership TeamLead and shape a critical function at scaleWork from our Sydney Olympic Park head office (in office, 5 days)Access to on-site gym membership, parking, and team eventsA genuine opportunity to build, influence, and leave a legacy
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📌 Client Engagement Manager (New South Wales)
🏢 My Guardian - Aged & Disability Care
📍 New South Wales