Customer Support Specialist: Digital Marketing SaaS

Brisbane Based (Fortitude Valley) Up to $80K base + Super + Health Insurance Allowance (~$250/month)

The Chance

We're partnering with a globally recognised digital marketing SaaS company as they look to bring a Customer Enablement Specialist into their Brisbane support team.

This is a hybrid support and onboarding role covering two platforms: a global SMB email marketing tool, and a platform built for Australia's regulated sectors. You'll be the first point of contact for a genuinely diverse book of customers, from small business owners to government and finance clients.

Why This Role Stands Out
Join a genuinely global brand with a small, high-energy local team
Diverse customer base, SMBs through to government, finance and education
Product is easy to learn, this role is about people skills, not technical depth
Clear KPIs (CSAT, NPS, retention) so you always know how you're tracking
Hybrid working, just 2 days a week in the Fortitude Valley office

The Role

You'll own the customer experience from first contact through to ongoing support.
Handle inbound support across phone, chat, email and video
Run onboarding and "success sessions" to get new customers set up and activated




Resolve technical issues and elevate complex bugs when needed
Coach customers on features so they get more value out of the platform
Adapt your tone across very different customer types, sometimes in the same day
Keep the CRM and ticketing system clean and accurate

What They're Looking For
1‑2+ years' experience in a support role, ideally within a SaaS or software company
Strong communicator, explicit, concise, and a genuinely valuable listener
Comfortable managing a hybrid workload of scheduled sessions and reactive tickets
Curious mindset, happy to become an expert across two platforms
Positive energy and a customer‑first attitude

The Profile

This suits someone who:
Enjoys variety, no two calls or tickets look the same
Is energised by helping people, not just closing tickets
Wants to grow within a global organisation from a local base
Can flex between casual conversations and formal, compliance‑aware ones

Interested?

If you're open to exploring this one, reach out for a confidential chat, happy to walk you through the team, the platforms, and who the company actually is.
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📌 Customer Support Specialist Brisbane City
🏢 Kaliba
📍 Brisbane