Role Title: Customer Service ConsultantLocation: Moorebank, New South Wales, AustraliaHours: Monday – Friday, Full Time PermanentRole Level: Entry - MidReporting: Customer Service ManagerEssential Skills & QualificationsPrevious customer service or industry experience preferred, but not essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to analyse situations and think critically to find solutions to customer issuesExcellent verbal and written communication skillsAbility to remain composed in a quick-paced work environment and under pressureDuties & ResponsibilitiesResolve customer issues and concerns in an efficient mannerLearn and stay up-to-date with our products and services, and use this knowledge to enhance customer experienceAssist customers with accurate and timely order placement, tracking,



and processingFoster strong and positive relationships with customers to encourage loyalty and repeat businessProvide excellent customer service over the phone and on emails making a great first impression in every caseBenefitsEmployee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledgeAbout the companyAidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Customer Service Consultant (New South Wales)
🏢 Aidacare
📍 New South Wales