Reporting to the Terminal Manager, in this highly operational role, you'll play a pivotal part in delivering exceptional service across all customer interactions and intermodal freight activities.
You'll manage documentation, coordinate bookings, and liaise with cross functional teams to ensure all freight movements are executed accurately and efficiently.
Your focus will be on delivering service excellence, enhancing customer satisfaction, strengthening relationships, and embedding a customer-first mindset across the operation.What you will do:Act as a key point of contact for customers, managing enquiries via phone and emailManage day-to-day booking requests and coordinate freight movements while updating internal systems accuratelyLiaise with rail terminals, port operators, shipping lines, and freight forwarders to ensure service continuityPrepare and coordinate documentation to ensure all freight activities meet operational and compliance standardsProactively identify and resolve issues, clearly communicating changes to minimise disruption and maintain service performanceSupport daily operational planning and coordinate communication between drivers, customers, and internal teamsMaintain accurate system data and records to support visibility, reporting, and continuous improvementWhat you will bring:Prior experience in customer service within logistics, transport or supply chain environmentsStrong knowledge of containerised freight, rail operations or port processesKnowledge of Chain of Responsibility (CoR)



and NHVR compliance requirementsExperience using logistics systems such as TMS or freight tracking platformsAbility to multitask and prioritise effectively in a quick-paced environmentWhat you'll love when you join us:Employee Assistance Program (EAP)Option to purchase additional leaveA collection of health, wealth and lifestyle services and discountsCareer Opportunities within a growing businessAbout Visy Logistics:At Visy Logistics, we don't just move freight - we move industries forward.
As part of one of Australia's most sustainable and innovative businesses, we provide our people with the stability of a major employer and the opportunity to make a real impact every day.
Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently.
Join a team that delivers reliable, safe and efficient transport solutions - backed by a national network and a strong commitment to our customers, communities and the planet.You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.These roles are only open to candidates currently residing in Australia with full working rights.
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📌 Customer Service Representative (Wagga Wagga)
🏢 VISY
📍 Wagga Wagga