Customer Service Representative | Hunter ValleyJob description Ready to start fresh in a supportive, people-focused role with room to grow?
Whether you're just starting out, returning to work, or looking for a change, we'll help you build a career in customer service!
What's in It for You?
Penalty rates for week-end work, public holidays or overnight workPaid birthday off (conditions apply)Additional annual leaveMonthly performance bonuses ($300 to $500 per month)No sales – 100% customer serviceFull training provided – learn everything you need to succeedAbout the Role Join our banking customer service team and help customers with everyday enquiries.
You'll be supported every step of the way with structured training and coaching.This role is best suited to someone who is comfortable with:High call volumesRepetitive tasksStrict KPIs (AHT, QA,



adherence)A structured environment with strong compliance requirementsHas thick skin and can handle challenging conversationsYour day-to-day will include:Answer inbound customer calls (no sales)Help with customer's banking related queries including fraud, dispute, credit card and business bankingUse multiple systems to find solutionsProvide accurate and skilled supportPlease note: This is an on-site role.
Training period is exclusively on site.
Work from home may be possible subject to strict terms and conditions.What We're Looking ForClear, confident communicatorsGreat attitude and willingness to learnBasic computer skills (we'll teach you the rest)Year 10 completionAustralian working rights and ability to pass a police checkWho Thrives Here?
We welcome people from all walks of life, including:Students and gradsParents, carers, and return-to-work candidatesCareer changers and retirees
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📌 Customer Service Representative | Hunter Valley (New South Wales)
🏢 seek.com.au
📍 New South Wales