Atherton Tablelands, Tropical North Queensland
Imagine starting your day surrounded by ancient rainforest, native wildlife and sweeping mountain views.
We're searching for someone who loves creating beautiful experiences for people and takes genuine pride in leaving everything just a little better than they found it.
Someone who naturally notices what needs doing without waiting to be asked.
If that sounds like you, we'd love to meet you.
Guest Services Coordinator
Mt Quincan Crater Retreat
Atherton Tablelands, Tropical North Queensland
Imagine starting your day surrounded by ancient rainforest, native wildlife and sweeping mountain views.
We're searching for someone who loves creating beautiful experiences for people and takes genuine pride in leaving everything just a little better than they found it.
Someone who naturally notices what needs doing without waiting to be asked.
If that sounds like you, we'd love to meet you.
About Us
Nestled in the heart of the Atherton Tablelands, Mt Quincan Crater Retreat is an award‐winning boutique luxury retreat surrounded by some of Tropical North Queensland's most spectacular natural scenery.
Home to just six architecturally designed luxury treehouses, the retreat offers guests an exclusive and intimate escape, renowned for its privacy, exceptional hospitality and breathtaking views of the Atherton Tablelands and Mt Quincan Crater.
Welcoming guests from across Australia and around the world, the retreat is a sought‐out destination for romantic getaways, milestone celebrations and intimate weddings.
Every stay is thoughtfully curated to create a truly memorable experience.
Every member of the team plays a vital role in delivering the personalised service, attention to detail and warm hospitality that sets the retreat apart.
About the Role
You will be responsible for:
Delivering warm, personalised guest experiences from enquiry through to departure
Managing bookings,



reservations and guest communications
Preparing premium breakfast hampers, grazing platters and special guest experiences
Coordinating exclusive events
Maintaining presentation standards across the property
Managing stock, suppliers and guest amenities
Identifying opportunities to improve guest experiences and business performance
Supporting marketing and business development initiatives during quieter periods
Being the calm, capable person guests and colleagues know they can rely on
Who We're Looking For
We're looking for someone who:
Loves making people feel genuinely welcome
Takes ownership rather than waiting for direction
Enjoys variety and thrives in a role where every day is different
Has exceptional attention to detail
Can juggle multiple priorities without losing their cool
Is confident making decisions and solving problems independently
Has previous experience in hospitality, boutique accommodation, tourism or guest services
Is organised, proactive and naturally sees what needs doing
Holds (or is willing to obtain) a current RSA
Has a current driver's licence and reliable transport
Experience coordinating events, creating social media content or working within luxury accommodation will be highly regarded.
What You'll Love
Working in one of Australia's most beautiful natural environments
A role where no two days are ever the same
The opportunity to contribute ideas and continuously improve the business
A role combining hospitality, events, guest services, food, marketing and business development
Long-term career opportunity within a respected boutique tourism business
Is This You?
If you're the sort of person who naturally straightens a picture frame as you walk past, notices when a guest needs help before they ask, enjoys creating memorable experiences and wants to work somewhere truly special—not just somewhere to collect a pay cheque—this could be the prospect you've been looking for.
#J-*****-Ljbffr

📌 Guest Services Coordinator (Queensland)
🏢 seek.com.au
📍 Queensland