Solid networking skills.
Senior technical ownership.
Complex enterprise environments.Emerging IT is looking for an experienced Level 3 Service Desk Engineer with strong hands-on networking and infrastructure experience to join our Technical Support team.This is a senior technical role supporting a dedicated enterprise environment, where you'll act as an escalation point for complex incidents across networking, Microsoft infrastructure, cloud and virtualisation.We're looking for someone who can confidently troubleshoot beyond the desktop - someone who understands how enterprise networks operate, can diagnose complex connectivity and infrastructure issues, and is comfortable taking ownership through to resolution.About the RoleAs a Level 3 Engineer, you'll work across a broad enterprise technology environment while providing technical leadership and support to the wider Service Desk team.You'll be responsible for:Owning and resolving complex Level 3 infrastructure and networking incidentsTroubleshooting LAN/WAN, routing, switching, VLANs, VPNs, wireless and connectivity issuesSupporting and troubleshooting Cisco, Meraki and Aruba network environmentsDiagnosing firewall and network security issues across technologies such as Fortinet and Palo AltoSupporting Microsoft 365, Azure, Entra ID, Active Directory and Windows Server environmentsSupporting VMware and Hyper-V virtualised environmentsPerforming root cause analysis and identifying long-term solutions to recurring issuesWorking with vendors, internal technical teams and client stakeholders on complex incidentsSupporting infrastructure upgrades, network changes and project workMentoring Level 1 and Level 2 engineers and assisting with technical escalationsWhat We're Looking ForYou'll be an experienced Level 3 engineer with a strong infrastructure background and genuine hands-on networking capability.Ideally,



you'll bring:5+ years' experience within an MSP or complex enterprise IT environmentDemonstrated experience working at Level 3 or as a senior technical escalation pointStrong hands-on networking experience across Cisco, Meraki and/or ArubaSolid knowledge of routing, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN technologiesExperience troubleshooting firewalls and complex network connectivity issuesStrong Microsoft infrastructure experience across Microsoft 365, Azure, Entra ID, Active Directory and Windows ServerExperience with VMware and/or Hyper-VStrong troubleshooting and root cause analysis skillsExcellent communication skills and the confidence to engage directly with technical and non-technical stakeholdersExperience mentoring junior engineers and sharing technical knowledgeHighly RegardedCertifications aren't everything, but qualifications such as the following will be highly regarded:CCNA or CCNPFortinet or Palo Alto certificationsVMware VCPITIL FoundationWhy Emerging IT?
At Emerging IT, our engineers aren't simply measured by how quickly they close tickets.
We value technical depth, ownership, continuous improvement and exceptional customer service.You'll have the opportunity to:Work within a complex enterprise technology environmentTake ownership of challenging Level 3 incidentsDevelop your networking and infrastructure expertiseWork alongside experienced technical professionalsReceive support for ongoing training and certificationsEnjoy hybrid working arrangementsBuild your career within a growing Australian MSPBe part of a collaborative and supportive team cultureAbout Emerging ITEmerging IT is an Australian Managed Service Provider focused on making technology simpler, smarter and more human.For over 20 years, we've partnered with organisations across Australia to deliver high-quality IT solutions backed by strong engineering capability, exceptional service and real accountability.Ready for Your Next Challenge?
If you're an experienced Level 3 Engineer who is equally comfortable troubleshooting a complex network issue as you are working within a Microsoft infrastructure environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 Level 3 Service Desk Engineer – Infrastructure & Networking (New South Wales)
🏢 Emerging IT
📍 New South Wales